my profile photo was being use to send messages to my friends on my Facebook the person...

GetHuman1022065's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1022065's own words
my profile photo was being use to send messages to my friends on my Facebook the person pretending to be me. i reported this over weekend Aug **. I logged out changed my password my friends reported this issue and the account facebook said was taken down. i have beed trying to log back in but said they sent me a code to sign in with. i havent received any code to my email and it said email was sent to email thats not mine and i don't no this person. i have sent several messages asking for help also my friends and my son has. my account is Jacqueline Testerman *****@***.com. can someone help me.?
GetHuman1022065 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1022065 fixed the problem
i sent photo copy of my state id card.
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Customer service issue
Reported by GetHuman1022065
Aug 22nd, 2018 - 5 mons ago
I have an issue with Facebook too
Seen by 8 customers so far
Similar issue to 112424 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1022065 started working on this issue
Aug 22nd, 2018 7:16am
GetHuman1022065 indicated the issue is not fixed yet.
Aug 22nd, 2018 4:47pm
GetHuman1022065 confirmed the issue is fixed. Hooray!
Aug 26th, 2018 3:22am