I got my old phone stolen and I lost my Facebook info ! I don’t have the same email and...

GetHuman-monicia_'s customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-monicia_'s own words
I got my old phone stolen and I lost my Facebook info ! I don’t have the same email and phone number I believe I was hacked because I wouldn’t risk my business and family and friends for something not work it ! I’ve been locked out of my Facebook for a long time and I really need to touch bases with Mother ASAP !! ! And I have my instagram account connected to my Facebook so I don’t have any way to get into any media please help me .
GetHuman-monicia_ did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-monicia_
Aug 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 112385 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-monicia_ started working on this issue
Aug 22nd 6:28am
GetHuman-monicia_ indicated the issue is not fixed yet.
Aug 23rd 12:10am