A duplicate account appeared a few months ago with the same email as my old account. I...
GetHuman1021994's customer service issue with Facebook from August 2018
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1021994's own words
A duplicate account appeared a few months ago with the same email as my old account. I could only access the old account on my phone and the new account on my computer. I tried to get rid of the new account by changing the email and deactivating it. Now I can't get into the phone account where all my stuff is. Instructions on FB indicated I could reactivate the account but when I tried that I could only reactivate the computer account which I have not been using. I want to get the account with the email *****@***.com reactivated, the version that started a few years ago, not the new version that appeared a few months ago.
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