A duplicate account appeared a few months ago with the same email as my old account. I...

GetHuman1021994's customer service issue with Facebook from August 2018

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The issue in GetHuman1021994's own words
A duplicate account appeared a few months ago with the same email as my old account. I could only access the old account on my phone and the new account on my computer. I tried to get rid of the new account by changing the email and deactivating it. Now I can't get into the phone account where all my stuff is. Instructions on FB indicated I could reactivate the account but when I tried that I could only reactivate the computer account which I have not been using. I want to get the account with the email *****@***.com reactivated, the version that started a few years ago, not the new version that appeared a few months ago.
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Customer service issue
Reported by GetHuman1021994
Aug 22nd, 2018 - 5 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman1021994 started working on this issue
Aug 22nd, 2018 6:33am