A duplicate account appeared a few months ago with the same email as my old account. I...

GetHuman1021994's customer service issue with Facebook from August 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
GetHuman1021994's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1021994 will want to follow the link below to head to their help center. We will check on GetHuman1021994 later to make sure it's all set or try to help escalate.
The issue in GetHuman1021994's own words
A duplicate account appeared a few months ago with the same email as my old account. I could only access the old account on my phone and the new account on my computer. I tried to get rid of the new account by changing the email and deactivating it. Now I can't get into the phone account where all my stuff is. Instructions on FB indicated I could reactivate the account but when I tried that I could only reactivate the computer account which I have not been using. I want to get the account with the email *****@***.com reactivated, the version that started a few years ago, not the new version that appeared a few months ago.
GetHuman1021994 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1021994
Aug 22nd, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman1021994 started working on this issue
Aug 22nd 6:33am