My friend (Kellie lane wearing a Miracles Can Happen Now T-shirt) has been locked out o...

GetHuman1021588's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1021588's own words
My friend (Kellie lane wearing a Miracles Can Happen Now T-shirt) has been locked out of her account for three months. They will not allow her to reset it because every option given does not let her reset it. This needs to be fixed because now her phone number shows up which was not before and people are calling her and violating her privacy. This needs to be corrected ASAP.
GetHuman1021588 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1021588
Aug 22nd, 2018 - a mon ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 112214 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1021588 started working on this issue
Aug 22nd 2:19am
GetHuman1021588 indicated the issue is not fixed yet.
Aug 22nd 9:07am
GetHuman1021588 indicated the issue is not fixed yet.
Aug 22nd 9:07am