I tried to refresh my feed tonight on Facebook. It related that someone else in Sunnyva...

GetHuman-stumpyk's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-stumpyk's own words
I tried to refresh my feed tonight on Facebook. It related that someone else in Sunnyvale CA had tried to login to my account with an unfamiliar device. Facebook asked me if that was me. I replied no, they requested me to change my password, however when I have tried that several times it just says I am entering an incorrect current password, and it will not allow me to continue the process to change the password and open the account.
GetHuman-stumpyk did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-stumpyk fixed the problem
We are waiting for GetHuman-stumpyk to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid


Customer service issue
Reported by GetHuman-stumpyk
Aug 22nd, 2018 - 5 mons ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 112198 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-stumpyk started working on this issue
Aug 22nd, 2018 1:52am
GetHuman-stumpyk indicated the issue is not fixed yet.
Aug 22nd, 2018 1:52am