Removing inactive email, received confirmation email but cant acces code box

GetHuman-djcarvaj's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-djcarvaj's own words
Remove inactive email ... Ive recovering my account by changing my password, but i was stuck in removing account that were inactive.
GetHuman-djcarvaj did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-djcarvaj
Aug 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 112196 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-djcarvaj started working on this issue
Aug 22nd 1:51am
GetHuman-djcarvaj indicated the issue is not fixed yet.
Aug 22nd 2:19am