I cannot log in. I get to the screen after the email*password screen and it tells me to...

GetHuman-feltmic's customer service issue with Facebook from August 2018

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Before contacting them, items GetHuman-feltmic may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-feltmic's own words
I cannot log in. I get to the screen after the email*password screen and it tells me to enter a code that should come via sms. I never receive the sms. I have been hacked and my checking account linked to this FB account has been drained.
GetHuman-feltmic did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman-feltmic
Aug 22nd, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
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GetHuman-feltmic started working on this issue
Aug 22nd, 2018 12:31am