I was hacked through (fb messenger) on my phone over * weeks ago. I deleted messenger o...

GetHuman-waitesrh's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-waitesrh's own words
I was hacked through (fb messenger) on my phone over * weeks ago. I deleted messenger on my phone and the fb app on my cell phone. I changed the password several times and still cant access my account through the fb phone app or on my computer. when I sign in with the e-mail and password it tells me I need a code from the code generator. I cant find a code generator (I have apple iPhone *) so I did the id (aarp and sam's club with picture). and the picture with the handwritten code * times. I still can.t get into my account. When I set up the account several years I used a different phone *. It was not a cell *. My cell number is ***-***-******I have received the code to change my password in my email several times and changed it several times. I have a new password and still can't access my account. it always wants code generator or id etc...which i've already done!!!!!*how hard can it be to get access? Maybe I'm just a dumb ***? so please help! I would love to get a text with the code or whatever so I can access my account. my contact e-mail is *****@***.com* cell:***-***-****e-mail I setup fb with *****@***.com I get notifications on my ph still about fb posts and friend requests* but when I try to log in I get the same thing over and over. "you haven't signed in from this browser" use the code generator code or the id thing or the authentication stuff! I tried setting up a new account but I don't want a new one I want access to my old one with all the pics of my gran kids and my special needs groups! please write, call, send email, or text so I can get my account back!!!! so frustrating. please help!!!!
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Customer service issue
Reported by GetHuman-waitesrh
Aug 22nd, 2018 - 3 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 112117 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-waitesrh started working on this issue
Aug 22nd 12:25am
GetHuman-waitesrh indicated the issue is not fixed yet.
Aug 22nd 2:06am
GetHuman-waitesrh indicated the issue is not fixed yet.
Aug 22nd 7:53pm
GetHuman-waitesrh indicated the issue is not fixed yet.
Aug 23rd 3:09am
GetHuman-waitesrh indicated the issue is not fixed yet.
Aug 23rd 8:54pm