I got an email for an account on Facebook that I haven't used in years. It said the pas...
GetHuman-sauceyra's customer service issue with Facebook from August 2018
Help with my Facebook issue
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GetHuman-sauceyra's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sauceyra will want to follow the link below to head to their help center. We will check on GetHuman-sauceyra later to make sure it's all set or try to help escalate.
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sauceyra's own words
I got an email for an account on Facebook that I haven't used in years. It said the password had been changed. As far as I can tell my email address, *****@***.com, is still attached to the account, and my phone number. But when I get a code to retrieve it and try to change my password back it says it can't verify my identity. My account's name has been changed to "Latoya Valentin" and the profile picture has changed, however, I can't see any more than that. All I want is for the account to be deactivated. I don't want a stranger in my account.
GetHuman-sauceyra did not yet indicate what Facebook should do to make this right.
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