I got an email for an account on Facebook that I haven't used in years. It said the pas...

GetHuman-sauceyra's customer service issue with Facebook from August 2018

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GetHuman-sauceyra's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sauceyra will want to follow the link below to head to their help center. We will check on GetHuman-sauceyra later to make sure it's all set or try to help escalate.
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sauceyra's own words
I got an email for an account on Facebook that I haven't used in years. It said the password had been changed. As far as I can tell my email address, *****@***.com, is still attached to the account, and my phone number. But when I get a code to retrieve it and try to change my password back it says it can't verify my identity. My account's name has been changed to "Latoya Valentin" and the profile picture has changed, however, I can't see any more than that. All I want is for the account to be deactivated. I don't want a stranger in my account.
GetHuman-sauceyra did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-sauceyra
Aug 21st, 2018 - a mon ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-sauceyra started working on this issue
Aug 21st 11:57pm