Facebook Customer Service Issues

I received a friend request from an account with the name Mo Rei. My actual name is Maureen Elizabeth Reid, and my posts and reviews are sometimes mistakenly attributed to Mo Rei instead of me. I've tried to resolve this issue without success, and I need help deleting the fraudulent account. It's frustrating to see my personal information linked to the wrong name. I appreciate the unique advertisements and algorithms on Facebook, but the lack of proper customer service makes it difficult to address these types of problems efficiently. I hope Facebook can prioritize customer support to retain users like me who value their online experience. Please assist me in fixing this account discrepancy. Thank you.

I received a message stating that someone accessed my account and advised me to change my password for security reasons. When I tried to update the password, it indicated that the new one was not strong enough but did not allow me to modify it. Consequently, I am now locked out of my account. The situation is distressing since my account is of utmost importance. Despite my attempts to reach out, I have been unsuccessful. I am feeling upset, frustrated, and desperate. I provided my current phone number and email address but have not received any response. The lack of communication is disheartening. I followed the verification process with three trusted contacts, obtaining codes from two, but the third code was longer and caused an issue during the login attempt. I am imploring for assistance as I am still unable to regain access to my account. Your help in this matter would be greatly appreciated. Sincerely, Alice S.

I believe I've been deceived by a company named Glam Youth, offering a firming lotion. The initial Facebook ad featured a doctor and real patient, but the product I received was different in color, font, size, and texture from what was advertised. They promised a [redacted]% money-back guarantee within a set number of days, and I'm still within that window. However, they now claim they will only refund 50% and charge a restocking fee of $5.95 per jar if returned. I'm a senior citizen who feels exploited and wishes to resolve this issue as the product doesn't meet my expectations. Please assist me in recovering my funds. Thank you, Connie.

I need assistance urgently! I have been locked out of my account for five days now, and despite multiple attempts to reset my password, I continue to face login issues. This account is crucial for my business, and I have tried reaching out to various support channels without success. Despite verifying my identity and confirming my email, I am unable to access my account. It is frustrating as I have changed my password numerous times without any resolution. I urgently require help to address this issue as I am eager to share important news with my loved ones.

I have been unable to access my Facebook account for a couple of weeks. It requires a code from the "code generator" that I cannot retrieve due to my current circumstances. I cannot receive text messages on my phone as it is not in service, and changing the number on the account is not possible while locked out. Adjusting settings in my account or providing a picture ID have also not been successful, leading to an error page. The inability to access my account not only affects Facebook but also several apps linked to it on my phone. I seek prompt assistance to resolve this issue. Thank you.

I encountered an issue with my phone screen breaking, causing difficulty logging into my Facebook account from another device. Despite being certain my email is linked to the account, the platform states otherwise. By checking my Google history associated with Facebook, I can confirm it is the correct email. Prior to the incident, I seamlessly accessed my Facebook and Twitter accounts through email links. I attempted various solutions, including adding my email to my mother's account for notifications. My details are as follows: Shawn Bradley (or Shawn Daniel Bradley), phone number: [redacted]. I am persistently trying to resolve this issue and appreciate a quick response. Numerous attempts to receive a verification code via email have failed despite selecting that option multiple times. The email address I used to create my Facebook account is s**************[redacted] or [redacted] Kindly assist me in addressing this concern. Sincerely, Shawn Bradley.

I recently created a new account under the name Jenny Scarberry. Unfortunately, my ex-husband has created two additional accounts under the names Jennifer D Scarberry and Jennifer Scarberry, impersonating me. He is currently a registered sex offender in Ironton, Ohio, which prohibits him from using social media. He repeatedly changes my password, resulting in me getting repeatedly banned. This situation has become intolerable. My ability to communicate with my loved ones worldwide is compromised. Please assist me in resolving this issue as he is using my identity illegally on these platforms. His name is Jessie Lee Scarberry from Proctorville, Ohio [redacted], contact number [redacted]. I urge for a prompt resolution before taking legal action. Thank you for your support. - Jennifer Dawn Scarberry

Hello, my name is Sahaja Vora, and I had a fully functional Facebook account that has now been compromised. The recovery emails, phone number, and all other account recovery options have been changed without my consent. The account has also been deactivated, and I am concerned about being harassed and threatened by the unauthorized user. I know my old passwords but cannot locate my account anymore. I am willing to provide identification to confirm my ownership of the account, as it will match the profile picture and other photos. The account was under the name SahaJa Vora. The primary emails I no longer have access to are [redacted] and [redacted] The email I can access is [redacted], and my current phone number is [redacted]. I urgently need assistance in regaining access to my compromised account due to its connection with several other accounts. Kindly assist me promptly.

I recently discovered that my account was hacked. The perpetrator changed my profile picture, background image, and most importantly, my password. They altered my account information and added Middle Eastern text to my pictures. Although they left my relationship status with my fiancé untouched, I have no clue who this individual might be as it is not anyone I recognize. Unfortunately, I am locked out of my account as the hacker changed the password to something unknown to me. Despite the assurance in the help center about assisting hacked accounts' recovery, I am frustrated because it requires me to log in, which I cannot do due to the changed password. The hacker appears to be Middle Eastern, whereas I am Mexican. Dealing with the help center has only left me with more confusion and frustration.

Hello, I'd like to address an issue regarding an account with the name Pemtsang Dandul Bhutia, originally known as Arati Singh. This account is not connected to me in any way, whether through name, caste, or religion. Despite multiple reports over the past three years, neither Facebook nor the individual has taken any action. Recently, my friends also noticed this person using my name and reported it, but no action has been taken yet. I kindly request that my name Dandul Bhutia be removed from her account or that the account be deleted to prevent further personal and marital issues. The misuse of my name has caused me significant trouble and misunderstandings in my life, and now it is even impacting my marriage. Your assistance in resolving this matter would be greatly appreciated.

Hello, I am very shocked and disappointed by Facebook's policy in dealing with my issue regarding my small project page, Angelina Fashion. I have been a Facebook user for over twenty years and have had a business page for two years. I heavily rely on Facebook for marketing and advertising my two clothing stores, but unfortunately, I am at risk of losing everything due to a simple error that was not in my control. I provided all the necessary personal documentation to ensure the payment method for my advertisements, but unfortunately, it was not successful. I feel let down by the lack of professionalism in your handling of the situation. You closed my account without a convincing explanation, and I operate my business transparently and objectively within the guidelines. I am extremely upset because you have cost me a significant opportunity during the Eid period to advertise my clothing products through my small project. Despite clarifying matters, I received a positive response followed by a negative one from you, jeopardizing the hard work and financial investment I made to grow my page's followers to ten thousand in a few months. I hold you responsible for all the financial and emotional losses I have suffered due to your unprofessional handling of my case, accusing me of untrustworthiness, harming my dignity and feelings during the holiday period. Your arbitrary decision to ban me from my paid advertisements had no justification. The mistake occurred when I was in Jordan on vacation, and a sum was mistakenly withdrawn from my husband's Visa in Tel Aviv for Facebook ads. We were unaware of this payment and stopped it; later, we reissued it when we learned it was for Facebook. I tried changing the payment method from American Visa to Mastercard because I have multiple bank accounts, but you did not accept it. I do not know what else you require for restoring my permissions for the Angelina Fashion Store page; only sending my wedding contract remains! Please help me resolve this issue as it has been causing me immense mental stress for a week. You have treated me unfairly, and I want to reclaim my rights. Respectfully, M.

We are a company with operations in six cities in Croatia and are looking to merge our five Facebook pages into one for better communication with our users and to streamline our advertising efforts. As an Adult Education Institution with enrollment ongoing, having multiple Facebook pages with similar content is causing confusion. Despite our attempts, we are unable to merge the pages due to Facebook's restrictions. We kindly ask for your assistance in connecting these pages to improve our operations. Here are the links to the Facebook pages we wish to merge: - Studium Županja School - Studio School - Studio Studium Vinkovci - Studia Valpovo School - School Studium Osijek. Your prompt help is greatly appreciated. Best regards.

Hello, I would like to address an issue I've been facing regarding another individual using my name on a social media platform. There is an account under the name Pemtsang Dandul Bhutia (arati), which was originally labeled as Arati Singh. This person has used my name without any connection to me in terms of caste or religion. Despite my numerous reports and unfriending this person, no actions have been taken by either Facebook or the individual. This issue has caused confusion in my personal and married life to the extent that my spouse is considering divorce. I urge for my name to be removed from their profile or for the account to be deleted to prevent further misunderstandings and troubles. Your assistance in resolving this matter would be greatly appreciated.

I am assisting a friend with recovering his account. He is currently logged in on a mobile device but has forgotten his password, making it impossible for him to log out. To update his Facebook app, he needs to reset his password first. However, he no longer has access to the email or phone number associated with the account for the password reset process. It seems common for individuals to lose access to their old email addresses or phone numbers over time, as circumstances change. I have been unable to locate any information in the Facebook Help Center about alternative methods for verifying his account so he can safely log out, update the app, and log back in.

I am having trouble receiving the email to confirm my identity for my Facebook login. Facebook is asking me to confirm my identity through an automated email sent to my email address at [redacted] I had my email linked to my account changed because my previous address at [redacted] is no longer active. Despite numerous attempts to request a confirmation email or refresh my inbox, I have not received any confirmation email, making it impossible for me to log in to my Facebook account.

I've been locked out of my Facebook account for at least 12 days. I've identified friends, but I kept receiving an error message. I have submitted my identification four times and received an email thanking me for confirming my email, but the link provided was invalid. It expires on September 30th. I've tried to reset using the password and email change option, but nothing has worked. Yesterday, I got an email saying my account is confirmed, but when I tried to log in, it gave me an error. I need access to my business page, and I'm frustrated with the process. I've verified my email, and I want to get into my account now. Please stop this and help me. Here are my updated email addresses: [redacted], [redacted], [redacted], and [redacted] Please resolve this issue promptly. Thank you.

I am currently unable to access my Facebook account due to a temporary lockout. This occurred after I failed to correctly match the identity security check. I was using Messenger on my Samsung phone when I was prompted to log in again after the app update. Since I couldn't recall my password, I requested a new one and attempted to log out from other devices. However, I was presented with an identity verification process showing pictures of friends from my account, which unfortunately I failed to match accurately, resulting in my account being temporarily locked.

Facebook alleges that my account has been compromised. I have diligently followed all the required procedures. I am confident in knowing my friends, comments, and messages. However, every verification step is deemed unsuccessful, which is frustrating. The site provided to three of my friends for account recovery does not exist. This situation is critical as it affects my communication with my children. I do not understand why they cannot verify my identity with my ID, as they have done in the past. I seek assistance as this hinders my access to my loved ones.

Hello, Today, I received an email from Instagram containing links to new posts from accounts I follow, despite deactivating my Instagram account two months ago. Suspecting a possible error that reactivated my account, I logged in to disable it again. However, upon attempting to do so, I was informed that I could only disable my account once a week and was prompted to try again later. This restriction was frustrating as I have not used my account for months until today, and I am disappointed by this inconvenience. I kindly request immediate assistance in disabling my account again. If this issue persists, I am considering permanently deleting my account. My username is Johnjrllee. Best regards, John Lee

Hello Team, I hope you are doing well. I am currently facing a significant issue. The account under the name Rupalim Baruah ([redacted]) that I had created in [redacted], I am unable to access it now as it was a long time ago. Additionally, the below email address seems to be associated with the account: [redacted] Unfortunately, I did not add any phone number to this account. I mistakenly logged out and now cannot remember the previous password. When attempting to reset it, the code is being sent to the inaccessible email address ([redacted]). I would greatly appreciate your assistance in resetting my password as I am an active Facebook user. I have also submitted a request on the website, where they requested the ID. Please contact me if any further information is required. Regards, Rupaleem Baruah