Facebook Customer Service Issues

I have two Facebook accounts. One was for my business under the name Tricia Lowe with the email [redacted], and the other was an old account under my maiden name Tricia Garcia with the email [redacted] I found out it was hacked and the hacker changed the email address associated with it, so I can't access or recover it. I've lost all my pictures and contacts. Please contact me at [redacted], which is the email linked to the account I'm trying to recover.

Every time I try to set up my Facebook page for my ecommerce business website, I am asked to verify my photo. After doing so, it takes two days before my account is disabled without any clear reason or explanation. I am unable to access my account or update it, even though I cannot see how I have violated any rules. I would like my personal account reactivated and to be able to create a business page for my website, www.thehoothut.com. My website is legitimate, running through Shopify, and I want to use Facebook as a platform for my business.

Hello. A few weeks ago, I unfortunately lost control of my Facebook page. This page has 183k followers and is verified by Facebook. I've dedicated countless hours to building it up, and now I can't make any changes to the admin settings. I need access back as soon as possible because I'm launching an online store on Sunday, and this page is crucial for my livelihood and UK residency permit. I understand this is a big request, but could you possibly assist me with this matter since you work with Facebook? The page link is: www.facebook.com/Louwrenceslife. Facebook UK advised me to wait, and I've submitted several reports without any response. Thank you for your help.

Last week, my Facebook and Messenger accounts were hacked. Without realizing that my friend's account was also compromised, I received a chat asking me to vote for a friend through a link. Shortly after, my page stopped working as the hacker changed my password. Now, my hacked account is contacting my friends and attempting to blackmail me with conversations. I'm deeply worried about the impact this might have on my reputation and mental well-being. I urgently request Facebook to block and delete the account as I no longer feel safe using it. I have reported this issue multiple times but it's still ongoing. The name of the account is Iwuanyanwu Victoria.

Hello, my personal account has been suspended for 30 days. I posted a quote from the BBC comedy program "Little Britain" on my wall, and an unknown man complained, who had images of the convicted pedophile Gary Glitter on his wall, so I blocked him. Many people I know liked the post as they are familiar with the TV program. I manage messaging for our company which has 4 businesses set up with your platform. The suspension affects our business operations, and we pay for this service. I request the suspension be lifted promptly. My posts receive positive feedback, with one going viral and being shared by [redacted] people in 4 days. Your immediate assistance in resolving this matter is greatly appreciated. Thank you.

Hello, my personal account has been suspended for 30 days. I posted a quote from the BBC comedy program "Little Britain," and an unknown man started complaining on my wall. Many of my friends who are familiar with the TV program liked the post. The man had images of the convicted pedophile Gary Glitter all over his wall, so I blocked him. I need my account reinstated as soon as possible because I manage messaging for our four businesses that are connected with your platform. One of my posts has even gone viral and been shared by [redacted] people in 4 days. This suspension is affecting our business, and we are paying for this service. Please lift the suspension promptly. Sincerely, Paul "Reggie" H. Tel: 07[redacted]28 Email: [redacted]

My previous account with the [redacted] email was closed some time ago. I currently use [redacted], but since I no longer work there, I need to go back to the b.fisette email. When I attempted to make this change, the system indicated that b.fisette was already in use as an active account. Strangely, I was able to change the password without any issues yesterday, as if the account were still active. Why was this account not deleted when requested months ago? Please assist in releasing the b.fisette email address so I can switch back from mndayton3. Thank you for addressing this urgent matter promptly.

Hello, I recently received a 30-day suspension on my personal account. I shared a quote from the BBC comedy show "Little Britain." A stranger visited my post and left negative comments. Despite the positive reactions from people I know who appreciate the show, this individual, who had disturbing images on their profile, was blocked by me. This suspension is affecting my ability to manage communication for the four businesses associated with my account. One of my posts even went viral and was widely shared. As a paying customer, I urge you to review and lift this suspension promptly. Thank you, Paul "Reggie" H.

Hello, I am the new proprietor of El Mariachi Mexican Restaurant in Tonbridge, Kent, UK. Upon taking over the restaurant, we discovered the previous owner was unable to provide access to the existing Facebook page, which has a significant following and active engagement. I have created a new page but am keen to regain control of the original page due to its popularity and ongoing interactions. The details of the previous page are as follows: Page Name: El Mariachi Cuisine: Mexican Address: 22 Avebury Avenue, Tonbridge, Kent, TN9 2NU, UK Your assistance in assisting me to access the previous Facebook page would be greatly appreciated.

I need help accessing my account due to setting up two-factor authentication and forgetting to update my contact information. After some time, I removed the verification phone number from my Facebook account without realizing its importance. Subsequently, upon logging out and attempting to log back in, I cannot receive the verification code as I had removed the number. Although Facebook might have sent a code to the email linked to my account, I've forgotten the password for that email, which was created in my youth. Retrieving my account is vital to me. Please contact me via email or directly by phone if clarification on my identity is needed. Thank you.

Some time ago, I attempted to create an alternative account using my middle name to distance myself from someone I felt uneasy about. I can't recall if I ever activated the account as I still have my original one. Recently, it has come to my attention that individuals are being prompted to connect with me using the alternate name I intended to use to avoid being found by this person. I need assistance in accessing and closing this account named Joyce Timmer, as I had forgotten about its existence. My real account is under the name Diane Timmer. I'm not certain how to locate or log into the alternate account, as it has been a while and I don't remember the passwords. Please help me resolve this.

Hello, I am the new owner of El Mariachi Mexican Restaurant in Tonbridge, Kent, UK. The restaurant previously had a Facebook page, which we are unable to access as the previous owner cannot recall the login details. We have created a new page but would like to regain access to the old one due to its significant following and active engagement from customers. We have retained the same menu and concept, and it would be very helpful to have access to the previous page to continue engaging with our loyal customers. The details of the old page are as follows: Page Name: El Mariachi Cuisine: Mexican Address: 22 Avebury Avenue, Tonbridge, Kent, TN9 2NU, UK

In April [redacted], my computer was hacked by a company listed on your customer service. I was charged $[redacted].00 to fix the PC and $[redacted].00 for 1 year's insurance. Although it was fine for a couple of months, issues started again. I called the same customer service number at [redacted] and provided their address as [redacted] Oyster Bay Rd. suite [redacted], Plainview, NY [redacted]. They requested two gift cards for $[redacted].00 each, which raised suspicions leading me to report the fraud to the Federal Trade Commission under case #[redacted]0. Recently, my PC has been acting up again with odd occurrences. When I log onto Facebook, the screen appears tiny and flickers when opened. Messenger is inaccessible as it is off-screen to the right, and I faced difficulty reaching support due to a constant Google update message. I seek resolution from you to address these recurring issues and assure the safety of your website. My landline is [redacted], and my email is [redacted] I will notify the Postmaster regarding the mail fraud incident as well. Please contact me within 48 hours; otherwise, I will involve the FTC. Thank you for your attention. Sincerely, Mrs. Brenda Fitzgerald.

I have obtained a restraining order from the Superior Court in Providence, RI against Ezio Picheirri due to his harassment of my mentally ill and terminally ill 15-year-old daughter with a congenital heart defect. His false claims that I am selling my daughter's medication for profit and withholding her prescriptions are causing harm. I had to admit her to a mental health hospital for 10 days due to this distress. I ask for Facebook's intervention to shut down his page where he continues to spread these lies. I am open to providing a copy of the restraining order if needed. Thank you, K.R.

My Facebook account seems to have been compromised as I received a notification that my password was changed without my knowledge. Unfortunately, I no longer have access to the phone number linked to my account for verification. Can Facebook send a code to my email instead for authentication purposes? My current phone number is [redacted], and my email address is [redacted] Please help me resolve this issue promptly. I am Joseph Hunter. I appreciate any assistance in resolving this matter. Thank you.

I have not used my Facebook account for about a year. I would like to recover it. I provided my email when asked, but I did not receive a code to continue. I have checked both of my emails and spam folders with no luck. Unfortunately, I cannot access the help center either. It's frustrating not having a direct customer service phone number to resolve this. My email provider confirmed there are no issues. I am using the same email linked to my account. I hope to get this matter resolved quickly. Restoring my Facebook should not be this challenging. I am eager to receive a response soon. Thank you.

Subject: Help Needed With Profile Picture Issue Dear Facebook, I encountered an issue when updating my profile picture. While intending to change it, I accidentally uploaded the picture to my timeline instead. I then realized my mistake and set the same image as my profile picture. It now appears on both my timeline and profile, accumulating likes separately. I would like to merge the likes and transfer them all to my profile picture. Once this is done, I can delete the duplicate from my timeline. I kindly request your assistance in this matter. Your prompt help in resolving this would be greatly appreciated. Thank you in advance for your support. Sincerely, Diana Krüger

My name is Oruebor Oluwafemi A, and I'm from Nigeria, Lagos state. Today, I noticed that my first Facebook account was disabled because I had two accounts. Initially, I had a password issue with my first account, FEMZY ENTERPRISE, now changed to FEMZY CLOTHINGS, as it reached the 5,[redacted] friends limit. The second account, ORUEBOR OLUWAFEMI A, also used my phone number +[redacted][redacted]. I apologize for this mistake and intend to close the new account once my original account, FEMZY CLOTHINGS, is restored. Thank you for your attention to this matter.

I recently experienced a concerning situation on Facebook and Messenger. Someone impersonated two of my friends, claiming to be them and mentioning an opportunity related to the International Monetary Fund. They requested payment in gift cards for supposed processing fees in exchange for sending money. Initially, I fell for this, providing some personal information. As the harassment continues, I realize this is a scam. They even presented a fake letterhead from the justice department. I discovered the truth by contacting my friends directly. The scam promised 90,[redacted] if I paid 5,[redacted]. I am worried about the information I shared. Can someone please reach out to assist in this matter?

Someone has hacked my Facebook account. I was offline when it happened, so I didn't see the login alert. When I finally noticed, the hacker had changed everything – email and phone number. I've been using this account for around four years and have so many friends, chats, and memories. I've tried everything to reset the password but nothing works. I realized the hacker made a new email with a name similar to mine, [redacted] I can provide more details to prove it's my account, like trusted friends, recent chats, first photos posted, or screenshots of login alerts. I need help urgently as my games and important information are linked to the account. I'm willing to share my last few passwords to verify my identity. Thank you.