we are in contact with someone that has hacked into our facebook page from a back door...

GetHuman1011642's customer service issue with Facebook from August 2018

5 views
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109615 similar
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0 following
Help with my Facebook issue
GetHuman1011642's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1011642 will want to follow the link below to head to their help center. We will check on GetHuman1011642 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1011642's own words
we are in contact with someone that has hacked into our facebook page from a back door, they have told us it is a flaw in your system. We really need to contact a human!!!**page is facebook.com*blindcatrescue*and our friends of blind cat rescue*We have screen shots of what they are doing. *we put up posts they take them down,*they are threatening to take our page down,**Facebook, you have a flaw in your security!**THIS IS NOT FIXED, Have had ZERO response from Facebook.
GetHuman1011642 did not yet indicate what Facebook should do to make this right.
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How GetHuman1011642 fixed the problem
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Facebook

Customer service issue
Reported by GetHuman1011642
Aug 19th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 109615 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1011642 started working on this issue
Aug 19th, 2018 6:56pm
GetHuman1011642 indicated the issue is not fixed yet.
Aug 19th, 2018 9:37pm
GetHuman1011642 indicated the issue is not fixed yet.
Aug 20th, 2018 9:33pm
GetHuman1011642 indicated the issue is not fixed yet.
Aug 20th, 2018 9:34pm
GetHuman1011642 indicated the issue is not fixed yet.
Aug 22nd, 2018 8:13pm