Good day!**This is Hacelind Salaveria Kaguyutan, my name in facebook is Hacelind Reid w...
GetHuman-khacelin's customer service issue with Facebook from August 2018
4 views | 108619 similar | 0 following
Help with my Facebook issue
GetHuman-khacelin's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-khacelin will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-khacelin can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-khacelin's own words
Good day!**This is Hacelind Salaveria Kaguyutan, my name in facebook is Hacelind Reid with an alternate name or nickname of my surname (salaveria kaguyutan). This is to let you know that I'm having trouble opening my facebook. My old numbers are the one showing off and I don't have access on it since a long time ago. My new number is registered on my facebook but it does not show in the option that you can send a login code on it. I don't have a copy of the sets of codes in facebook and this is the only way I can bring my facebook back. I already sent a picture of me holding the written code you asked me to write. Now, I'm sending my government ID which consists my real name and birthday. In my facebook, I cannot get a chance to change my year of birth.**Hoping for your kind consideration.*Thank you!**If you have any further questions, feel free to e-mail me at *****@***.com
GetHuman-khacelin did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-khacelin fixed the problem
We are waiting for GetHuman-khacelin to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.