Good day!**This is Hacelind Salaveria Kaguyutan, my name in facebook is Hacelind Reid w...

GetHuman-khacelin's customer service issue with Facebook from August 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-khacelin will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-khacelin can let us know if they help or not.

How do I change or reset my Facebook password?How do I report someone that is impersonating me on Facebook?How do I report that something isn't working on Facebook?How do you contact Facebook if you have a problem?The admin of my Facebook business account left and did not give me the password, how do I get access to my company page?

If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center

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Top Tip from another customer

If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.

The issue in GetHuman-khacelin's own words

Good day!**This is Hacelind Salaveria Kaguyutan, my name in facebook is Hacelind Reid with an alternate name or nickname of my surname (salaveria kaguyutan). This is to let you know that I'm having trouble opening my facebook. My old numbers are the one showing off and I don't have access on it since a long time ago. My new number is registered on my facebook but it does not show in the option that you can send a login code on it. I don't have a copy of the sets of codes in facebook and this is the only way I can bring my facebook back. I already sent a picture of me holding the written code you asked me to write. Now, I'm sending my government ID which consists my real name and birthday. In my facebook, I cannot get a chance to change my year of birth.**Hoping for your kind consideration.*Thank you!**If you have any further questions, feel free to e-mail me at *****@***.com

GetHuman-khacelin did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue

Reported by GetHuman-khacelin

Aug 18th, 2018 - a yr ago

I have an issue with Facebook too

Fixed

Seen by 4 customers so far

Similar issue to 108619 others

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Items needed

Email on Account

Phone number on Account

Name of Account Holder

Photo of Passport or Driver's License

Timeline

GetHuman-khacelin started working on this issue

Aug 18th, 2018 5:11pm

GetHuman-khacelin confirmed the issue is fixed. Hooray!

Aug 18th, 2018 5:14pm

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