Good day!**This is Hacelind Salaveria Kaguyutan, my name in facebook is Hacelind Reid w...

GetHuman-khacelin's customer service issue with Facebook from August 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-khacelin's own words
Good day!**This is Hacelind Salaveria Kaguyutan, my name in facebook is Hacelind Reid with an alternate name or nickname of my surname (salaveria kaguyutan). This is to let you know that I'm having trouble opening my facebook. My old numbers are the one showing off and I don't have access on it since a long time ago. My new number is registered on my facebook but it does not show in the option that you can send a login code on it. I don't have a copy of the sets of codes in facebook and this is the only way I can bring my facebook back. I already sent a picture of me holding the written code you asked me to write. Now, I'm sending my government ID which consists my real name and birthday. In my facebook, I cannot get a chance to change my year of birth.**Hoping for your kind consideration.*Thank you!**If you have any further questions, feel free to e-mail me at *****@***.com
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Facebook

Customer service issue
Reported by GetHuman-khacelin
Aug 18th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 108619 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-khacelin started working on this issue
Aug 18th, 2018 5:11pm
GetHuman-khacelin confirmed the issue is fixed. Hooray!
Aug 18th, 2018 5:14pm