I think my account was hacked, and that lead it to being disabled. Not really sure what...

GetHuman-cyberken's customer service issue with Facebook from August 2018

4 views | 108364 similar | 0 following
Help with my Facebook issue
GetHuman-cyberken's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cyberken will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cyberken can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-cyberken's own words
I think my account was hacked, and that lead it to being disabled. Not really sure what it was that lead to facebook disabling my account. Facebook talked about a video that posted sometime in march ****. I am suspecting might be a video posted by fan members on the visitors corner.*However, i got email from facebook stating that i had logged into website that looks like facebook, and that i would need to change or update my password, and so i did. But after, then i recieved another message stating that my account has been placed on block for three days, after which it will be unblocked. Then on the day my account was meant to be unblocked, i then recieved another email stating that my account has been disabled.**I believe this is a mistake or an oversight, as i plead with facebook to please re- enable my account.

GetHuman-cyberken did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-cyberken
Aug 18th, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 108364 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-cyberken started working on this issue
Aug 18th, 2018 12:59pm
GetHuman-cyberken indicated the issue is not fixed yet.
Aug 18th, 2018 2:15pm
GetHuman-cyberken indicated the issue is not fixed yet.
Aug 19th, 2018 4:06pm

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