Facebook contacted me with a link to reset my password and that d idnt work. It takes me back to a page where I have to enter a * digit number and it says that I have entered the code to many times when I only entered it once. My issue is still unresolved and nothing is working. What should I do? Is there a way to contact someone who can help me regain access to my account or is it lost?

GetHuman1007171's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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The issue in GetHuman1007171's own words
I am trying to log into my Facebook account and forgot my password or it may have been hacked or changed. Now I can't get back on. ... I forgot my password and can't access my account. I try to regain access with a reset code but that doesn't work. Also have a message pop up saying that I have used a reset code to many times
I have tried following Facebook's instructions to re access my account but it isn't working. I have been trying for a few days and nothing is working.
I want to be able to access my account i have all of my pictures on there as well as family and friends and making a new account would be easy but regaining my pictures are not as easy. I just want help getting back to my old account
I have been using Facebook for over * years. I use it to keep in touch with family and friends all over the US and I even do selling and shopping through the Facebook market place....
I have tried every password and every instruction possible and nothing works. Tried codes resetting prompts and every password that has come to mind and nothing helps.
I have an issue with Facebook too
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I am on my android trying to access my Facebook account
Customer service issue
Reported by GetHuman1007171
Aug 18th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 108196 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1007171 started working on this issue
Aug 18th, 2018 6:44am
GetHuman1007171 indicated the issue is not fixed yet.
Aug 18th, 2018 6:47am
GetHuman1007171 indicated the issue is not fixed yet.
Aug 18th, 2018 7:49am
GetHuman1007171 indicated the issue is not fixed yet.
Aug 18th, 2018 7:57am
GetHuman1007171 indicated the issue is not fixed yet.
Aug 19th, 2018 7:56am
GetHuman1007171 indicated the issue is not fixed yet.
Aug 21st, 2018 7:57am