Facebook Customer Service Issues

I am Michael W., a drummer, and a long-time customer of yours. I reported a complaint about someone potentially using the name Coleen Rooney on your platform. I am concerned about being possibly involved in a scam and wish to remain anonymous. Despite reporting to federal agencies, I haven't received any updates. I suspect this person may be using Facebook for fraudulent activities and want you to look into it discreetly. If she is genuine, that is fine; if not, action should be taken to prevent further scams. As a Vietnam veteran, I fear other men may be victims too. I believe it's crucial to investigate without causing harm, and feedback on the matter would be appreciated. I disclosed my contact number for your convenience. Unfortunately, my previous attempts to seek assistance from your company were unsuccessful. Please handle this matter confidentially as I value my privacy and friendships on Facebook. Thank you for your attention.

I am requesting assistance to delete the inactive Mayor Appleton account while retaining the City of Appleton City page. Regrettably, I do not possess the passwords for the three previous administrators of the Mayor Appleton page due to the passing of my son. This situation has become quite confusing for me. My name is Karol D. S., serving as the Mayor of the City of Appleton City. I am currently managing pages for Appleton City Main Street Vision and am also an Admin on the St. Clair County Events page. Any help in resolving this issue would be greatly appreciated. I have already spent a significant amount of time today trying to resolve this matter. Access to our City page is crucial, and I am eager to avoid starting from scratch. Our goal is to have the City Collector added to the page with myself as the administrator. Thank you for your assistance.

I have had my Facebook account for many years. Unfortunately, it was hacked and I was locked out for four months while trying to regain access. Now, when I search for my FB page, it says, "Page not available." I've always enjoyed the community on Facebook and now I'm concerned because when I search for my name, I see a similar name that seems fake, while my actual profile appears to be deleted from search results. It's distressing as Facebook is my only social media platform. Can someone please assist me in making my profile searchable again under my name, Jk Karrman?

I'm experiencing issues with my disabled account that was recently debited and rendered ineligible. I have been a user for nearly nine years without any prior problems. Unfortunately, I have been dealing with harassment from someone I considered a friend, who has now involved others in harassing me as well. This situation has caused me to miss out on significant moments in my life, like my children's births and milestones, special occasions, and even my parents' wedding anniversary. As a disabled individual with agoraphobia, this online platform is crucial for me to connect with others and form friendships. However, due to this harassment, I fear losing contact with many of my friends and am struggling with severe panic attacks and physical symptoms. I urgently need assistance as I feel unfairly targeted compared to the harasser who has caused me distress. I am at a loss as to why this has happened.

Hello, I am Sinem. I created a separate account to promote my business and set up an ad page. I uploaded a swimsuit ad unknowingly violating the policies on nudity. I paid [redacted] INR from Jules Ostin's account via Paytm with receipt no. 0FBA[redacted]5. Later, I unintentionally deleted the "Styles with Us" page linked to Jules' account and haven't received a clear response regarding a refund for my marketing needs. I then mistakenly promoted the same product violating the nudity policy with another account under Gigi A, where a payment of [redacted] INR is pending due to no promotion. I am unable to access this account, which requires a phone number and photo verification. I seek assistance in resolving these issues, as I now understand the policy and would appreciate a refund.

I am unsure how to begin the process of recovering my Facebook account. It was registered under the name Heather N Justin Hayslip. I have all the necessary information to regain access but need guidance on where to submit it or receive assistance. My email address is [redacted] The phone number linked to the account was changed post-hacking and we no longer have that device. You can reach me now at [redacted]. I can provide my driver's license for verification and recognize all photos within the account. I have not received any responses and would appreciate communication via the email provided. Despite attempting this process repeatedly, I have not made any progress. Preserving the many memories stored on my Facebook is crucial to me. Please advise where I should send the necessary information. I have only advanced to step 1 of 2 and require guidance on the subsequent steps to resolve the issue. I eagerly await assistance.

My friend's Facebook account was hacked on Saturday. I received an email from him, but it wasn't him as his account was hacked. The email was about a grant he was involved with, and they contacted me, ending up charging me money. My friend is reputable. I sent the money through thinking it was him. Today, I found out his account was hacked, and I had no notification. I'm out $1,[redacted]. They used two lines of communication, one through Paul Myers, my friend's hacked email, and the other through a fake trust using an Alabama phone number, [redacted], under the name Thomas Smith. I'm looking to get reimbursed for this fraud. Please remove Facebook from my phone today, August 17th, [redacted], once you receive this. Additionally, I got another hack from Mr. Green on Facebook. I contacted him, and he confirmed his account was also hacked. If needed, my phone number is [redacted]. Thank you.

My account was unfortunately disabled by someone. I have been attempting to reach a genuine Facebook security representative without success. Instead, the phone numbers I was provided with had heavy Middle Eastern accents, were confusing, and seemed untrustworthy, even though the individuals claimed to be from Facebook. The numbers were [redacted] and [redacted]. Furthermore, I have been encountering difficulties in recovering two Gmail accounts. I urge you to take this matter seriously as these individuals have caused significant harm to me physically, sexually, and financially. They have impersonated trusted people in my life, including family members, both in-person and over the phone, and have used doppelgangers in their deceptive acts. They have invaded my privacy by intercepting my calls without my knowledge. These individuals are akin to sex predators who are adept at deception and do not wish their actions to be exposed. They are a threat as domestic terrorists and sex offenders. Since my phone was stolen, I have been bombarded with over [redacted] inappropriate emails, and when I tried to unsubscribe, the situation worsened. It is imperative to remove them from my life and our society. I am adamant that they be stopped and no longer able to deceive others. Your prompt action is crucial in putting an end to the harm they have inflicted for far too long.

I am kindly asking for assistance regarding my Facebook account. Two days ago, I attempted to log in and was met with a message stating my session had expired and my account was disabled. I am certain I did not violate any laws. My Facebook account is essential for work purposes, where I post photos, engage with content, and receive comments. I have not used it for anything else. I have reached out on multiple platforms in hopes of having my account reactivated. I have maintained this account for a considerable amount of time and rely on it significantly. Re-enabling my account would be greatly appreciated. I am devastated by this situation, as I have done nothing to warrant this action. Please consider enabling my account. I am willing to change my password regularly to ensure its security. I am distraught and emotional, feeling as though a part of me is missing. I swear upon my integrity that I am innocent of any offense. I implore Facebook to assist me in resolving this issue.

I am reaching out for assistance with a significant issue regarding my Facebook account. Recently, when attempting to log in, I received a message indicating that the session had expired and my account was disabled. I did not engage in any activity that would violate the platform's policies. I utilize my account for work-related purposes and innocent social interactions through posts, likes, and comments. I am sincerely requesting for my account to be reactivated as I am dependent on it for various reasons. I have not resorted to crying, but I am deeply emotional about this situation and it feels like a part of me is lost. I promise to enhance security measures, such as changing my password frequently, to prevent unauthorized access. I urge Facebook to consider my plea and enable my account so that I can resume its usage. Your support in resolving this matter would be immensely appreciated.

I'm having trouble accessing my Facebook account because I can no longer receive text messages on my phone and the alternate email address I entered isn't resolving the issue. I no longer have a mobile phone to receive text messages, although I can access voicemail online. Despite trying various methods to reset my password, I'm consistently prompted to enter an SMS code to log in, which I cannot receive at the moment. I have not enabled two-step verification, and this sudden request for an SMS code is causing a login hurdle. Please help me regain access to my account as I am currently without a phone and unable to receive text messages. I would appreciate a prompt response and I am willing to provide any necessary verification. Thank you for your assistance. -Jason K.

I have been attempting to create a Facebook account for a month now without success. Each time I try to log in using my email, I encounter a message stating that my account has been disabled. I have not received any clarification regarding why this action was taken by Facebook. I can affirm that I have not breached any of their terms and conditions. I have submitted my Government Photo ID through the appeal form to Facebook. I kindly request a prompt investigation into this issue and the reinstatement of my account. I eagerly await your swift response and positive resolution. Thank you.

I am having trouble accessing my hacked Instagram account, which now appears as @SANGI_ORIGINAL. The hacker has disabled the account, preventing me from submitting any requests. I last accessed my account on July 17, [redacted]. My original username was @KIBA_GIRL1, created in [redacted] using an Android phone. I urgently need assistance in restoring my account, as I used it to educate my followers about entrepreneurship and financial success. The email associated with my account is [redacted] Your help in recovering my account would be greatly appreciated.

Hello, I want to report that my personal Instagram account "ablastic7" was hacked on Monday, August 13th by an individual named Gojas Camryn. They have altered my email, password, account privacy settings, and changed the username to "gojascamryn." Initially, I believed the account was linked to my email "[redacted]" However, upon seeking support, I realized it was actually connected to my old email "[redacted]" I also have a fitness account associated with "[redacted]" as I recently became a virtual fitness coach. Despite my efforts, I have not received any assistance from Instagram to resolve this issue. In an attempt to seek help from friends and family, I created a new account "ablastic71" using my school email "[redacted]" Unfortunately, Instagram swiftly removed this account while my compromised account "ablastic7" remains accessible to others. I urgently need assistance from the Instagram team.

I suspect that my account was hacked, resulting in its disabling. I am unsure of the exact reason behind Facebook disabling my account. Facebook referenced a video posted around March [redacted], which I presume might be a video shared by fellow group members in the visitors' corner. I received an email from Facebook indicating that I had logged into a site resembling Facebook and advising me to change my password, which I promptly did. Subsequently, I was notified that my account would be blocked for three days and then unblocked. However, on the scheduled unblocking day, I received another email stating that my account was disabled. I believe this to be an error or misunderstanding and kindly request Facebook to reinstate my account.

Yesterday, I got locked out of my Facebook account and was asked to verify my security. However, in the middle of the process, the app crashed. When I tried to reset my password, it showed that the emails containing the 6-digit code from Facebook were not reaching my inbox or spam folder, despite disabling all spam filters. Since this account is crucial for my business and volunteer activities, I attempted the ID verification process. Unfortunately, I still haven't received any emails from Facebook. Could someone please advise on how long the ID verification usually takes? Is there a way to expedite this process? **UPDATE** My husband posted on my page about the issue with Facebook, and I also sent a notification to their support team.

I have a friend facing issues with the admins and members of Luke's Army who wrongly accuse his cousin of being a pedophile for nine years. They spread false stories and slander me publicly because I refuse to join in the bullying. I shouldn't have to tolerate abuse in a support group. Despite my leukemia diagnosis and a recent family death, I've tried to confront the trolls, but they persist. It appears bullies are drawn to each other. I'm also receiving backlash for supporting a victim of someone recently arrested in the U.S. whose lies fueled these bullies. I need help holding these instigators accountable for their actions. I'll provide more details later; I'm not feeling well right now.

I recently created a Facebook account two days back. I was simply trying to add my favorite movies, books, and hobbies to my profile to share more about myself with others. Suddenly, I got locked out due to what they claimed was a security issue. I had to submit a photo of my face, which I had just posted the day before, and now it's under review. I've been reluctant to join Facebook for years, and now, after finally signing up, I'm unable to access it. All I wanted to do was connect with my family in California and Tennessee. It's frustrating to be blocked for no reason. I hope this issue gets resolved soon.

I need help reporting an advertisement on Facebook for wigs that is misleading. The option to report the ad under "Report Problem" is not available on my page. The wigs advertised in the video do not look like the ones in the ad; they are of poor quality and come from China. Returning them is costly, especially with the high shipping fees back to China. Sellers from China do not cover return shipping costs, unlike sellers from other countries. It's important to be cautious when ordering items from China as return shipping expenses can be prohibitive. I want to warn others not to buy from sellers like Z Lightning or Lions Head on Facebook, as the return process can be difficult and refunds are unlikely. It's essential to be aware of these challenges when purchasing goods from overseas.

Hello, I'm Jack Tashdjian, 56, residing in Chatsworth, CA. Recently, I created a Facebook account with the username [redacted] I hoped to add a page for my new business - a drug and alcohol inpatient facility. We are licensed by the California Department of Health (DHCS) and LA County. Unsure why my account was locked after submitting my driver’s license. My website www.reflectionandrecovery.com is set to launch next week. Hoping for assistance from anyone. Thank you, Jack Tashdjian.