I have no idea where to go to start to get my account back on Facebook. It was under th...

GetHuman-schutte_'s customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman-schutte_'s next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-schutte_ will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-schutte_ can let us know if they help or not.
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The issue in GetHuman-schutte_'s own words
I just tried to log into my Facebook Account ... I have no idea where to go to start to get my account back on Facebook. It was under the name of Heather N Justin Hayslip. I have typed in this same spot several times but get nowhere. I have all of the information needed to get it back but not sure where to send it nor where to go to get the help that I need. My Email is *****@***.com the number that was on the account was deleted when it got hacked and we also no longer have that phone. My new phone is ***-***-**** I have my drivers license and I can verify pictures well every single picture within the account. I have not had any reply at all to any of my concerns and would like the replies to go to my email that is stated above. I keep using this source but like I said I get nowhere. I just want my Facebook back there are way to many memories on there for me to lose. I just want to know where I need to send any information that is needed although I get nothing in my email nor any calls. I see this step * of * but what is the step * because this is as far as I get and then an email asking if the problem was fixed but yet again nothing to inform me of anything or where to go to get anything back. I am asking very nicely for help!!!!!
I got hacked and cannot get into my account and had set up a new one although I lost all of my memories if I cannot get back into the account
I need to know where to give my information to get my account back. My email is *****@***.com and is the best way for me to do anything considering I only have internet while at work and my phone is a trac phone.
I have been with Facebook since **** I do believe. I have never miss used it or anything. I put all of my photos there for everyone to see and to have memories pop back up throughout the years.
I tried to change my password, used all the dang codes sent to me and tried to email but get no response back to where to go next for help!!!!!!!!!!!!!!!!!!!!!!
I have an issue with Facebook too
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Facebook
Customer service issue
Reported by GetHuman-schutte_
Aug 17th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 4 customers so far
Similar issue to 107887 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-schutte_ started working on this issue
Aug 17th, 2018 11:27pm
GetHuman-schutte_ indicated the issue is not fixed yet.
Aug 17th, 2018 11:27pm
GetHuman-schutte_ indicated the issue is not fixed yet.
Aug 17th, 2018 11:32pm
GetHuman-schutte_ shared this issue with friends on Facebook
Aug 17th, 2018 11:33pm
GetHuman-schutte_ indicated the issue is not fixed yet.
Aug 22nd, 2018 5:25pm