I have no idea where to go to start to get my account back on Facebook. It was under th...
GetHuman-schutte_'s customer service issue with Facebook from August 2018
Help with my Facebook issue
GetHuman-schutte_'s next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-schutte_ will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-schutte_ can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-schutte_'s own words
I just tried to log into my Facebook Account ... I have no idea where to go to start to get my account back on Facebook. It was under the name of Heather N Justin Hayslip. I have typed in this same spot several times but get nowhere. I have all of the information needed to get it back but not sure where to send it nor where to go to get the help that I need. My Email is *****@***.com the number that was on the account was deleted when it got hacked and we also no longer have that phone. My new phone is ***-***-**** I have my drivers license and I can verify pictures well every single picture within the account. I have not had any reply at all to any of my concerns and would like the replies to go to my email that is stated above. I keep using this source but like I said I get nowhere. I just want my Facebook back there are way to many memories on there for me to lose. I just want to know where I need to send any information that is needed although I get nothing in my email nor any calls. I see this step * of * but what is the step * because this is as far as I get and then an email asking if the problem was fixed but yet again nothing to inform me of anything or where to go to get anything back. I am asking very nicely for help!!!!!
I got hacked and cannot get into my account and had set up a new one although I lost all of my memories if I cannot get back into the account
I need to know where to give my information to get my account back. My email is *****@***.com and is the best way for me to do anything considering I only have internet while at work and my phone is a trac phone.
I have been with Facebook since **** I do believe. I have never miss used it or anything. I put all of my photos there for everyone to see and to have memories pop back up throughout the years.
I tried to change my password, used all the dang codes sent to me and tried to email but get no response back to where to go next for help!!!!!!!!!!!!!!!!!!!!!!
I have an issue with Facebook too
How GetHuman-schutte_ fixed the problem
We are waiting for GetHuman-schutte_ to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.