Hello, i deleted the facebook app, when i went to re install it i cant recover my accou...

GetHuman1006067's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1006067 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1006067 can let us know if they help or not.
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The issue in GetHuman1006067's own words
Hello, i deleted the facebook app, when i went to re install it i cant recover my account because i have a new email address and a new phone number, the email for my account is: GenesisR*****@***.com. i cant do the forgot password to figure out my password since i have a new number and email address. I contacted google to try to get help recovering my email password and they told me that its active in several states. I live in ohio and dont travel so i guess my email and possibly facebook account has been hacked, which makes sense of why i cant get my passwords to work, i only use a couple different passwords and none of them are working. Im not good at all this tech stuff and not sure what my options are or what to do. Any help on thus matter would be appreciated. Thanks in advance and have a good day.
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Facebook

Customer service issue
Reported by GetHuman1006067
Aug 17th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 107835 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1006067 started working on this issue
Aug 17th, 2018 10:16pm
GetHuman1006067 indicated the issue is not fixed yet.
Aug 17th, 2018 11:24pm
GetHuman1006067 indicated the issue is not fixed yet.
Aug 18th, 2018 11:48pm
GetHuman1006067 indicated the issue is not fixed yet.
Aug 20th, 2018 11:39pm