GetHuman-annabeck's customer service issue with Facebook from August 2018
Help with my Facebook issue
GetHuman-annabeck's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-annabeck will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-annabeck can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-annabeck's own words
I was trying to login with my password from a computer have logged in before and it keeps telling me I Entered an Old password which I never changed password. Is either they help disable my account or give it back!!! Uploaded drivers license couple times!!!! ... My account got hacked and I uploaded my license where after didn't solve my problems!!! Tried doing that couple times with different mail but no response. Anna Smith is my facebook username. Search account with *********** thanks.
The last picture upload on my timeline is not me!!! Dumbass facebook!!
They should send a link to change my password to *****@***.com
I tried recovering with another email address because they said the problem been fixed which they never did. So it'll be better if they disable it and ask the hacker to upload an ID. Facebook security system *****!!!
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