I was logged out of Fb from every device, it will accept my password, but claims that i...

GetHuman-coffmanj's customer service issue with Facebook from August 2018

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The issue in GetHuman-coffmanj's own words
I was logged out of Fb from every device, it will accept my password, but claims that it "doesn't recognize the browser (and I have used them: phone, laptop, etc.) and it keeps saying it will send a six-digit code to use as my password. It says I set up a "two-factor authentication", which I didn't and it NEVER sends the code to my phone. I sent FB my ID, and they responded with a link, which was "invalid or expired" and also a code to use as my password to use alternatively than the link they sent. That code wouldn't work either. I replied to Miracle Perez from Fb her email came from: *****@***.com, which I replied to it and told them that neither option worked and to please help me. I have yet to hear back from them. It's still not sending an "SMS recovery log in code" to my phone. I entered the code from the email, and it said it was the wrong "password. It'll accept my password, but the "two-factor" security feature FB added must have a problem because I discovered over **,**** other users with this same problem. And now my Aunt's body remains unclaimed and the hospital says that she and her belongings will be cremated and sent to "medical waste" unless her family contacts them. Which I can't do without being able to access my FB page!! If ANYONE can PLEASE HELP, I would owe my life to you!!*-Thank you,*Nicole Coffman
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Facebook

Customer service issue
Reported by GetHuman-coffmanj
Aug 17th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 107789 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-coffmanj started working on this issue
Aug 17th, 2018 9:28pm
GetHuman-coffmanj indicated the issue is not fixed yet.
Aug 17th, 2018 9:29pm
GetHuman-coffmanj shared this issue with friends on Facebook
Aug 17th, 2018 9:29pm