my business IG account was hacked with my clients photos with my business name on each...
GetHuman-wakeupwi's customer service issue with Facebook from August 2018
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wakeupwi will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-wakeupwi can let us know if they help or not.
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Before contacting them, items GetHuman-wakeupwi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-wakeupwi's own words
my business IG account was hacked with my clients photos with my business name on each photo. This account is linked to my FB business account. I need by IG account back. my FB page is Wake Up With Makeup by Dawna. I can provide documentation that this is a registered name and the photos he is using as his own belong to me. This IG account is linked to my business including my business address which is a Physicians office. This is impersonation and Intellectual property violation which violates you guidelines. I have messaged the hacker and I am glad to show you his vulgar response. I have emailed pictures of myself holding up my drivers license, coded numbers, I have sent numerous emails and the only response so far is an email saying my account was deleted by you because I am harassing (WHAT?). I will be contacting my attorney because this hacker has access to my business fb account which contains my paypal and credit card because I frequently pay for ads for my business. And YES I have changed all passwords on emails, fb, IG (cannot do two factor because you no longer will accept my phone number because You deleted my account).
GetHuman-wakeupwi did not yet indicate what Facebook should do to make this right.
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