Cannot change password since old password not working to recover facebook account

GetHuman-perrycn's customer service issue with Facebook from August 2018

106745 similar
0 following
Help with my Facebook issue
GetHuman-perrycn's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-perrycn will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-perrycn can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-perrycn's own words
access account ... When trying to access, I get the following:*Your Account Is Temporarily Locked*We've locked your account because someone recently tried to log in from an unfamiliar location. Please help us confirm that it was you who tried to log in.*--------------------------------------------------------------------*I press Continue button and then asks:*Was This You?*Please review this recent login and let us know if it was you.*** hours ago*Piscataway, NJ, United States*Chrome on Windows*------------------------------------------------------------*Well I am not at location Piscataway, NJ*I tried clicking Yes button one time and No button another time*Anyway I get the following after another screen:*Change Your Password*Please create a unique password that you don't use anywhere else and is difficult to guess.*Current**New**Re-type New*-----------------------------------------------------------------------*Well the problem is it says Your old password was incorrectly typed. But I know my password and did type in the one which I have been using for quite awhile.**So I cannot change my password since it says that my old password is incorrect. So how do I get out of this dilemma? I would like to login into my facebook account again.
Give me a default password so I can change my password.
I have been a facebook customer for over ** years.
Don't know what else to try.
I have an issue with Facebook too
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Customer service issue
Reported by GetHuman-perrycn
Aug 17th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 13 customers so far
Similar issue to 106745 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-perrycn started working on this issue
Aug 17th, 2018 1:34am
GetHuman-perrycn indicated the issue is not fixed yet.
Aug 17th, 2018 2:45am
GetHuman-perrycn indicated the issue is not fixed yet.
Aug 17th, 2018 2:45am
GetHuman-perrycn indicated the issue is not fixed yet.
Aug 17th, 2018 2:51am
GetHuman-perrycn indicated the issue is not fixed yet.
Aug 17th, 2018 2:52am
GetHuman-perrycn indicated the issue is not fixed yet.
Aug 17th, 2018 2:54am
GetHuman-perrycn indicated the issue is not fixed yet.
Aug 17th, 2018 3:00am
GetHuman-perrycn confirmed the issue is fixed. Hooray!
Aug 18th, 2018 7:27pm