Having problems confirming my identity so I can finish my account recovery

GetHuman-johnpic's customer service issue with Facebook from August 2018

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The issue in GetHuman-johnpic's own words
Confirm my identity ... Hello my name is John Pickett and my email that's connected to my Facebook account is John.P*****@***.com but that is not my new current email neither is my old phone number connected to my Facebook account ***-***-**** I've been trying to get back into my account on my new phone which the number is ***-***-**** I tried the get your friend to help you log in and it works up to where I I receive a code to my new phone number and I'm supposed to input it to confirm it but I cannot find the place where I'm supposed to confirm it with the code that was sent to me I'm very frustrated with this I've tried several times and have not succeeded
Does not give me a place to input the code that I received my new phone number to confirm my identity
Help me get back into my account
I've been a customer with Facebook for quite some time
I've tried several other ways and then I start to get a page saying I'm blocked I'm just trying to confirm my identity
I have an issue with Facebook too
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Facebook

Android
Customer service issue
Reported by GetHuman-johnpic
Aug 16th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 106629 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-johnpic started working on this issue
Aug 16th, 2018 10:53pm
GetHuman-johnpic indicated the issue is not fixed yet.
Aug 16th, 2018 10:58pm
GetHuman-johnpic shared this issue with friends on Facebook
Aug 16th, 2018 11:05pm
GetHuman-johnpic indicated the issue is not fixed yet.
Aug 17th, 2018 12:12am
GetHuman-johnpic indicated the issue is not fixed yet.
Aug 17th, 2018 12:21am
GetHuman-johnpic indicated the issue is not fixed yet.
Aug 18th, 2018 2:34am
GetHuman-johnpic indicated the issue is not fixed yet.
Aug 18th, 2018 2:34am