Hi my name is rusty Willis. I had an old acount of mine on a Yahoo email got hacked. I...

GetHuman-rdwillis's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rdwillis's own words
I think I blocked myself from my account and trying to delete my old acount ... Hi my name is rusty Willis. I had an old acount of mine on a Yahoo email got hacked. I started a new account with a gmail email. I think when I changed phones Facebook emailed me that this phone was not recognizable. I think I locked myself out of my new acount witch is under *****@***.com I'm not sure what exactly happened but it says this acount is disabled please contact me to let me know what could have happened thanks rusty
This is frustrating because I dont know why I am disabled
I want to be able to access my gmail Facebook account
I like Facebook and want to stay in contact with family
I tried the Facebook help center and they never responded
I have an issue with Facebook too
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Facebook

My acount was disabled
Customer service issue
Reported by GetHuman-rdwillis
Aug 16th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 106429 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-rdwillis started working on this issue
Aug 16th, 2018 6:49pm
GetHuman-rdwillis indicated the issue is not fixed yet.
Aug 16th, 2018 8:10pm
GetHuman-rdwillis indicated the issue is not fixed yet.
Aug 16th, 2018 8:15pm
GetHuman-rdwillis indicated the issue is not fixed yet.
Aug 16th, 2018 8:19pm
GetHuman-rdwillis confirmed the issue is fixed. Hooray!
Aug 17th, 2018 7:59pm