facebook account was hacked

GetHuman-power_pa's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-power_pa's own words
login ... My account *****@***.com was hacked and i would like to have it back please.my birth date is ***********my secret question is what is my midle name. answer is Rose.I have never used my Email for emailing anyone i only use it to set up facebook. my password was benjamin** befor the account got hacked.i was playing on facebook when a message poped up with a picture in it i tryed to dellete it and thats when my account was hacked.
i have had the account for *** years and have never had any trouble with it till now.
i would like to have my password reset so i can use my account and continue to love FaceBook like i always have .
i am a good customer because i do not cause any trouble for anyone .
i have reported it to support and have talked to some tech's but nothing has been done to help me .Please help .
I have an issue with Facebook too
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Facebook

FaceBook
Customer service issue
Reported by GetHuman-power_pa
Aug 16th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 10 customers so far
Similar issue to 105680 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-power_pa started working on this issue
Aug 16th, 2018 2:57am
GetHuman-power_pa indicated the issue is not fixed yet.
Aug 16th, 2018 3:59am
GetHuman-power_pa indicated the issue is not fixed yet.
Aug 19th, 2018 6:35pm
GetHuman-power_pa indicated the issue is not fixed yet.
Aug 19th, 2018 6:41pm
GetHuman-power_pa indicated the issue is not fixed yet.
Sep 6th, 2018 7:56pm