I have a new Galaxy *s phone,my Galaxy note * crashed, and cannot access my facebook ac...

GetHuman996603's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman996603's own words
I have a new Galaxy *s phone,my Galaxy note * crashed, and cannot access my facebook account*Frank W. Ison****-***-***** It sends code but when I enter code it says code is in valid. Yesterday I sent a image of my Ky. Drivers License and my Social Security Card.
GetHuman996603 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman996603 fixed the problem
I sent info on my new cell phone along with photo ID and Image of mybSocisl Security card and today they gave me a new success code that worked. But everyone should know to add a secondary device to prevent this. Thank You. FRANK W. ISON
Please help with my Facebook issue
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Facebook

Customer service issue
Reported by GetHuman996603
Aug 15th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
GetHuman996603 shared how to fix
Seen by 16 customers so far
Similar issue to 105427 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman996603 started working on this issue
Aug 15th, 2018 8:56pm
GetHuman996603 indicated the issue is not fixed yet.
Aug 15th, 2018 10:24pm
GetHuman996603 confirmed the issue is fixed. Hooray!
Aug 16th, 2018 9:58pm
GetHuman996603 confirmed the issue is fixed. Hooray!
Aug 19th, 2018 11:56pm