Hello! My name is Michael Dolly and I am a Facebook user!*A month ago as I was scrollin...

GetHuman995853's customer service issue with Facebook from August 2018

6 views | 105264 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman995853 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman995853 can let us know if they help or not.
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The issue in GetHuman995853's own words
Hello! My name is Michael Dolly and I am a Facebook user!*A month ago as I was scrolling through Facebook, I came across a couple of advertisements, one for a high end lightsaber and the other for an electronic surfboard.*I ordered * lightsabers at the cost of **$ and * electronic surfboard at the cost of ***.**$!*These were supposed to be presents for my son‘s birthday! *Upon receiving the said items, i realised that the lightsabers were cheap plastic toys not worth *dollars and the surfboard was a styrofoam boogie board not worth *dollars!*I paid through PayPal and tried to contact the company, which goes by the name, Ivory Tower Tech.Co LTD. to get my money back! But, they have not answered and I don’t think they will! *I then googled the company only to find that there are hundreds of complaints against this company warning of this type of scamming! *I cannot believe that they are ripping people off on Facebook that is supposed to be a platform based on trust and honesty! *I plan to take legal action against this company and Facebook and bring this scam out in the news publicly! I hold Facebook complicit for allowing this type of scam on its platform! I expect an answer and a full refund!*Yours questionably! Michael Dolly

GetHuman995853 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman995853
Aug 15th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 105264 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman995853 started working on this issue
Aug 15th, 2018 6:36pm
GetHuman995853 indicated the issue is not fixed yet.
Aug 16th, 2018 10:24am
GetHuman995853 indicated the issue is not fixed yet.
Aug 18th, 2018 1:19am
GetHuman995853 indicated the issue is not fixed yet.
Aug 20th, 2018 7:07am