I am locked out of my account due to not having any devices anymore nor do I have acce...

GetHuman-jbkbmopa's customer service issue with Facebook from August 2018

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The issue in GetHuman-jbkbmopa's own words
I am locked out of my account due to not having any devices anymore nor do I have access to them. I have tried contacting fb by sending a picture of my government issued ID as asked with no response. I have called the phone numbers listed to reach you directly as I tried more than once. One wouldn't give me help if I didn't listen to the $*** gift certificate that I supposedly won. I have been told by another person that I have to get a play card for $** and call it in. They say it will be refunded immediately so why must I get that when I provided to verify my account. I no longer have access to the email or the old phone number. My current email is *****@***.com. my phone number is ***-***-****. I am livid upset at this point and would like this resolved immediately with the government I'd I sent in multiple times from my new laptop and new phone. I've gotten no response. I expect a timely response to either this phone or the email listed above. I'm ready to borrow a friends account and write a scathing post on the frustrations and dead ends I've reached. I expect an email back immediatelly
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Customer service issue
Reported by GetHuman-jbkbmopa
Aug 15th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 105250 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-jbkbmopa started working on this issue
Aug 15th, 2018 6:19pm