My Facebook account has been hacked. I am unable to login using my username and passwor...

GetHuman995615's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman995615's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman995615 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman995615 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman995615's own words
My Facebook account has been hacked. I am unable to login using my username and password. It asked for duel authentication and to enter a code. Of course I can't enter the code because it's in my Facebook account and I can't log in. It then asks to send a code by email or text and when I select either one it never sends. This also happens when trying to access Messenger. However I did use my phone number as a yser ID and my password and then it logged me into one of my daughters messenger accounts and I can also access her Facebook account. So once in her Facebook I searched for my account and there was messages on it from friends asking if I sent them messages with a attachment they couldn't open
GetHuman995615 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman995615
Aug 15th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 5 customers so far
Similar issue to 105205 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman995615 started working on this issue
Aug 15th, 2018 5:42pm
GetHuman995615 indicated the issue is not fixed yet.
Aug 16th, 2018 8:26pm