My account has been disabled for payments. I am unable to enter a payment method to my...

GetHuman994719's customer service issue with Facebook from August 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman994719's own words
My account has been disabled for payments. I am unable to enter a payment method to my account. I was informed there was suspicious activity so they disabled my ability to make ad purchases. I have since been informed that the account was cleared and just to re-enter payment method. When I try to enter payment method, I get a pop up that tells me it's disabled and to contact them. I have emailed FB more than ** ten times explaining that my account wasn't fixed and ** times I am told it is and to just enter payment method. I have provided my Driver License and any other information they have needed. I would just like the old payment method deleted from my account and allow me to enter a new payment method.
GetHuman994719 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman994719
Aug 15th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 4 customers so far
Similar issue to 105004 others
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Timeline
GetHuman994719 started working on this issue
Aug 15th, 2018 2:41pm