My FB acct Flor Sanchez Galban & messenger acct was hacked. The hacker is victimizing m...

GetHuman-gmnem's customer service issue with Facebook from August 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gmnem will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gmnem can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-gmnem's own words
My FB acct Flor Sanchez Galban & messenger acct was hacked. The hacker is victimizing my FB friends. They got my drivers license & passport pictures from my photo album. & using it in collecting money to my FB friends. They successfully got money already & still trying to get more. My hacked FB & messenger acct still on active. I want my acct to delete or disabled or whichever better way they stop & can’t harm people anymore financially & emotionally. Pls do an action fast regarding this matter. I’m getting depressed & desperate how this bad hackers stops. I’m so worried that this hackers will continue using my personal impt information to bad things. Pls help me Facebook people. Jesus King of Mercy I Thrust in You ******
GetHuman-gmnem did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-gmnem
Aug 15th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 104640 others
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Timeline
GetHuman-gmnem started working on this issue
Aug 15th, 2018 5:05am