I did a factory reset on my phone and when I try to log back into my Facebook I forgot...

GetHuman-dalarco's customer service issue with Facebook from August 2018

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The issue in GetHuman-dalarco's own words
I did a factory reset on my phone and when I try to log back into my Facebook I forgot my password and so when I try to reset my password I gave them my email address so they could send me the code and it kept telling me that some Sara Gomez Facebook was on there and it wasn't my Facebook so can you please help me with this situation because I've had my email address for over * years or more and I don't understand why I keep getting some Sara Gomez girls Facebook my email address is *****@***.com and my Facebook is under Dalia Alarcon please Facebook help me with this because I don't know why my email address is on that Sara Gomez Facebook, the log in number to my facebook is my old cell phone number ***-***-**** please please help me get my facebook thank you
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Facebook

Customer service issue
Reported by GetHuman-dalarco
Aug 14th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 104290 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-dalarco started working on this issue
Aug 14th, 2018 8:26pm
GetHuman-dalarco indicated the issue is not fixed yet.
Aug 14th, 2018 8:26pm
GetHuman-dalarco indicated the issue is not fixed yet.
Aug 14th, 2018 8:27pm
GetHuman-dalarco indicated the issue is not fixed yet.
Aug 14th, 2018 8:28pm
GetHuman-dalarco indicated the issue is not fixed yet.
Aug 14th, 2018 8:29pm