Unable to access Face book and my personal Facebook accounts

GetHuman-soniafre's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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The issue in GetHuman-soniafre's own words
I'm the founder and owner of SSF Business Consulting - a legal and HR consultancy. Recently, I set up a facebook page for my business. However, when trying to change my URL - facebook would not allow me to name it: **www.facebook.com*SSFBusinessConsulting**It is currently on the following URL: **www.facebook.com*AchievingSuccessThroughPeople **This is presumably due to the letters "SS" and "FB" being together in the title. However, I run a legitimate business and I would like to use my business name in my URL. Please help me change the name of my facebook page to www.facebook.com*SSFBusinessConsulting**Kind Regards, *Sonia Freestone
Change account name for SSF Business Consulting and log into SSF Business Consulting account and personal account for Sonia Freestone
I want access to both accounts opened urgently and to be able to use my business name on my account
As a new user of Facebook for personal and business accounts I expected a much better,faster and more professional service
I have followed the instructions provided by Facebook but nothing has worked
I have an issue with Facebook too
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Facebook

Customer service issue
Reported by GetHuman-soniafre
Aug 14th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 11 customers so far
Similar issue to 103828 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-soniafre started working on this issue
Aug 14th, 2018 1:03pm
GetHuman-soniafre indicated the issue is not fixed yet.
Aug 15th, 2018 2:40pm
GetHuman-soniafre indicated the issue is not fixed yet.
Aug 15th, 2018 2:51pm
GetHuman-soniafre indicated the issue is not fixed yet.
Aug 15th, 2018 2:51pm
GetHuman-soniafre indicated the issue is not fixed yet.
Aug 17th, 2018 2:19pm
GetHuman-soniafre indicated the issue is not fixed yet.
Aug 18th, 2018 11:23am