I want to speak to a real person regarding my antiquated and out of date Facebook Accou...

GetHuman-j_p_ande's customer service issue with Facebook from August 2018

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The issue in GetHuman-j_p_ande's own words
I NEED AN EMAIL ADDRESS UPDATED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ... I want to speak to a real person regarding my antiquated and out of date Facebook Account and change the associated email address to something that actually works, and after the fiasco with the data mining in **** one would think that you would be a little more considerate with personal assistance.**IT IS NOT FIXED, I NEED A VALID CONTACT PHONE NUMBER EMAILED TO ME, OR AT LEAST SOMEONE TO CALL ME, SO I CAN ACTUALLY FIX ALL THE ISSUES WITH THE ACCOUNT PAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
APPARENTLY FACEBOOK DOES NOT BELIEVE IN GOOD CUSTOMER SUPPORT AND INTEGRITY, I CANNOT SEEM TO GET IN CONTACT WITH A REAL PERSON TO SOLVE THIS ISSUE. OBVIOUSLY THEY CARE MORE ABOUT SHARING INFORMATION THAN ACTUALLY HELPING THEIR USERS DIRECTLY WITH TRUE CUSTOMER SERVICE BY ACTUALLY SUPPLYING GOOD CONTACT INFORMATION, I AM STILL FIGHTING THIS ISSUE.
I WANT A REAL PERSON, NO HELP PAGES, NO EMAILS WITH STEPS AND PROCESS, BUT A REAL, LIVE, BREATHING, INTELLIGENT PERSON TO ACTUALLY TALK WITH ME. BUT I DO NOT THINK THERE IS ANY REAL CUSTOMER SERVICE AT FACEBOOK.
I HAVE HAD THIS PAGE SINCE THE ****'S IF NOT BEFORE. I STOPPED VISITING IT BECAUSE I HAD **% SPAM, UNKNOWN CONTACTS, AND THE INABILITY TO TURN OFF THE **** I WAS RECEIVING. I FINALLY HAD ABSOLUTELY NO CHOICE BUT TO IGNORE IT. I HEARD THE EXPERIENCES WERE SUPPOSED TO BE BETTER AFTER YOUR FIASCO IN ****, BUT IN LOOKING AT IT, THERE WERE STILL INADEQUATE CONTROLS AND FILTERS TO SHUT OUT ALL THE ****, AND I ACTUALLY WANTED TO CHANGE THE EMAIL ADDRESS, SO I WOULD ACTUALLY SEE IF ANYTHING CHANGED, BUT NOW I CANNOT EVEN DO THAT, BECAUSE THE EMAIL ADDRESS ASSOCIATED WITH THIS PAGE IS NOT WORKING PROPERLY AND I HAVE NO, AND I DO MEAN NO!!!!!!!!!, ACCESS TO THE EMAIL ADDRESS FOR VERIFICATION, AND THERE IS NO CONTACT TO DO IT OVER THE PHONE, THUS NO REAL, TRUE CUSTOMER SERVICE. i KNOW THIS IS ALL CAPS, SO THAT MAY GIVE YOU SOME INDICATION OF THE LEVEL OF FRUSTRATION, BUT I SINCERELY DOUBT IT.
I AM DONE TRYING ANYTHING OTHER THAN WHAT IS LISTED ABOVE. BE A REAL COMPANY AND SURPRISE ME.**No company outreach no phone call (not surprised in the least) and no email offering contact.. Absolutely worthless customer support for a company doing nothing to encourage me back. Just a reminder that they are absolutely and without a doubt, a total failure as a customer*user relationship organization. NOT FIXED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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I SM TRYING TO UPDATE A EMAIL ADDRESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Customer service issue
Reported by GetHuman-j_p_ande
Aug 14th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 103800 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-j_p_ande started working on this issue
Aug 14th, 2018 12:29pm
GetHuman-j_p_ande indicated the issue is not fixed yet.
Aug 15th, 2018 3:53pm
GetHuman-j_p_ande indicated the issue is not fixed yet.
Aug 15th, 2018 4:09pm
GetHuman-j_p_ande indicated the issue is not fixed yet.
Aug 17th, 2018 6:39pm
GetHuman-j_p_ande indicated the issue is not fixed yet.
Aug 17th, 2018 6:39pm
GetHuman-j_p_ande indicated the issue is not fixed yet.
Aug 17th, 2018 6:45pm