My name is Laporshia Smith, and I recently got locked out of my account due to me not r...

GetHuman-laporshi's customer service issue with Facebook from August 2018

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The issue in GetHuman-laporshi's own words
My name is Laporshia Smith, and I recently got locked out of my account due to me not remembering my password that I created a long time ago and the email that I use is L*****@***.com, I was able to regain access to my AOL but I hadn’t received the code like Facebook said I would in restoration for my account. I tried looking my account up by my phone number only to discover I had someone using my telephone number as there on, acting like they were me. The scary thing is when I typed in MY number it said “Jess Reyes” this is someone who has been harassing me and now Facebook makes it that easy for someone to have an account in my name impersonating as me apparently. Not really sure if she hacked my account And was able to see my stuff but now I can’t retrieve my account and had to create a new one which isn’t so ideal since people think that someone is scamming being that I am there friend, the question is what do I do to get access to that account yes I did make a new one but i would rather be able to access my account old account, instead of starting over. I still have my AOL account ( L*****@***.com but my alternative account is *****@***.com in case it doesn’t go through again.
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Facebook

Customer service issue
Reported by GetHuman-laporshi
Aug 13th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-laporshi started working on this issue
Aug 13th, 2018 11:47pm