Last spring, I had my account hacked. But I figured it out before facebook did and I ha...

GetHuman-carlycl's customer service issue with Facebook from August 2018

103132 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-carlycl's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-carlycl may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-carlycl's own words
Last spring, I had my account hacked. But I figured it out before facebook did and I had already changed my password. Afterwards, facebook had sent me a message and told me it looked like my account had gotten hacked. So I had to change it again. But after the second time that I changed it, I couldn't seem to be able to remember what I changed it to. I have tried to go onto recover my account but I'm never able to because my trusted contacts don't have those facebooks anymore. And I don't have access to the email account that is hooked up to my facebook because I made it so long ago and we have since switched providers. I would like access to my account again and to be able to change my email to the account that I use now.
GetHuman-carlycl did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-carlycl fixed the problem
We are waiting for GetHuman-carlycl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-carlycl fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-carlycl
Aug 13th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 103132 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-carlycl started working on this issue
Aug 13th, 2018 9:34pm