I am trying to help my cousin Carol Height get back into her account, she is not good a...

GetHuman981718's customer service issue with Facebook from August 2018

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The issue in GetHuman981718's own words
I am trying to help my cousin Carol Height get back into her account, she is not good at all with computers so I m helping her, if you need it in writing let me know I will get her to do this. On Friday I don't know how but someone got into her account and changed the email, which we don't remember anywyas because she always used her phone number to log in with a code, but now she cant. I logged on our chat line when I saw someone was on her account and asked who they were and they laughed and then blocked my account from theirs, so I have tried ALL the ways I know to reset this account byt it keeps coming back to the email that is not my cousins, can you please help, she doesn't want to have to set it up all over again PLEASE
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Customer service issue
Reported by GetHuman981718
Aug 13th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 103119 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman981718 started working on this issue
Aug 13th, 2018 9:26pm
GetHuman981718 indicated the issue is not fixed yet.
Aug 13th, 2018 9:26pm