I am trying to help my cousin Carol Height get back into her account, she is not good a...
GetHuman981718's customer service issue with Facebook from August 2018
Help with my Facebook issue
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The issue in GetHuman981718's own words
I am trying to help my cousin Carol Height get back into her account, she is not good at all with computers so I m helping her, if you need it in writing let me know I will get her to do this. On Friday I don't know how but someone got into her account and changed the email, which we don't remember anywyas because she always used her phone number to log in with a code, but now she cant. I logged on our chat line when I saw someone was on her account and asked who they were and they laughed and then blocked my account from theirs, so I have tried ALL the ways I know to reset this account byt it keeps coming back to the email that is not my cousins, can you please help, she doesn't want to have to set it up all over again PLEASE
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