I have been trying for days to figure out how to pin chat heads to my phones home scree...

GetHuman987577's customer service issue with Facebook from August 2018

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The issue in GetHuman987577's own words
I have been trying for days to figure out how to pin chat heads to my phones home screen*pages. The trouble is I already have a few of them so I KNOW it can and has been done. All you have to do is tap and hold for a menu and click the pin to screen option. However its not there anymore. So, how do I make it so that I can pin chat heads from messenger to my phone like an app icon. I know its possible. If you updated and took it away that's stupid. On another note, how come I can't just email you guys off of the messenger app or facebook? You only have so many options for questions did it ever occur to you that they may not be my problem it may be more unique. And that if I say no it did not help, you should suggest something more to help me. Foolish design facebook it shows you do not want contact with your users. I had to go through *rd party website gethuman.com to get a hold of you (hopefully). The hassle to contact you is absolute nonsense
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Facebook

Customer service issue
Reported by GetHuman987577
Aug 13th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 103081 others
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Timeline
GetHuman987577 started working on this issue
Aug 13th, 2018 8:46pm