I have been trying for days to figure out how to pin chat heads to my phones home scree...

GetHuman987577's customer service issue with Facebook from August 2018

103081 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman987577's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman987577's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman987577 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman987577 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman987577 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman987577's own words
I have been trying for days to figure out how to pin chat heads to my phones home screen*pages. The trouble is I already have a few of them so I KNOW it can and has been done. All you have to do is tap and hold for a menu and click the pin to screen option. However its not there anymore. So, how do I make it so that I can pin chat heads from messenger to my phone like an app icon. I know its possible. If you updated and took it away that's stupid. On another note, how come I can't just email you guys off of the messenger app or facebook? You only have so many options for questions did it ever occur to you that they may not be my problem it may be more unique. And that if I say no it did not help, you should suggest something more to help me. Foolish design facebook it shows you do not want contact with your users. I had to go through *rd party website gethuman.com to get a hold of you (hopefully). The hassle to contact you is absolute nonsense
GetHuman987577 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman987577 fixed the problem
We are waiting for GetHuman987577 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman987577 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman987577
Aug 13th, 2018 - a yr ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 103081 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman987577 started working on this issue
Aug 13th, 2018 8:46pm