FB required name confirmation on account after ** years of use. FB name policy allows n...

GetHuman-kittybar's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-kittybar's own words
FB required name confirmation on account after ** years of use. FB name policy allows nickname as alternative display name. Legal documents show legal name, not nick name. Based on legal document submitted to FB to prevent account being locked, FB changed display name to legal name without authorization. When reported as problem, FB responded the nick name, which is Kitty for Kathrine, a common name that real people have and have had for centuries (e.g., Kitty Carlisle, etc.) violates community standards. This is obviously an error. It is certainly a problem. Please return the display name on this account profile back to Kitty. ** days is too long to wait to undo an FB generated error.*Please also consider informing accountholders why (and based on whose complaint) name confirmation is being requested on accounts that are obviously not bots, not fake, and clearly held by a real person who is not trying to hide anything. FB security is deeply flawed in targeting real people for this kind of harassment while allowing hacked and fake accounts to prevail unimpeded.
GetHuman-kittybar did not yet indicate what Facebook should do to make this right.
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How GetHuman-kittybar fixed the problem
I wrote emails and reported a problem five times every day until I got my name back. There seem to be no actual humans working at FB, only bots with names like 'Riley," and "Jesse." This is such a bogus claim--someone didn't like something I said, and so reported me. THEN, FB decided that MY NAME violated their community standards. Hey, tough luck if you don't like my name you creeps. Well, I got it back, after ten days of b.s.
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Facebook

Customer service issue
Reported by GetHuman-kittybar
Aug 13th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
GetHuman-kittybar shared how to fix
Seen by 9 customers so far
Similar issue to 102893 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-kittybar started working on this issue
Aug 13th, 2018 5:45pm
GetHuman-kittybar indicated the issue is not fixed yet.
Aug 13th, 2018 7:51pm
GetHuman-kittybar indicated the issue is not fixed yet.
Aug 14th, 2018 11:31am
GetHuman-kittybar indicated the issue is not fixed yet.
Aug 14th, 2018 11:31am
GetHuman-kittybar indicated the issue is not fixed yet.
Aug 15th, 2018 5:38pm
GetHuman-kittybar indicated the issue is not fixed yet.
Aug 15th, 2018 6:35pm
GetHuman-kittybar confirmed the issue is fixed. Hooray!
Aug 17th, 2018 11:52am
GetHuman-kittybar confirmed the issue is fixed. Hooray!
Aug 17th, 2018 11:54am