Hey! I'm a having a problem accessing my account. I was able to reset my password throu...

GetHuman-lilmanst's customer service issue with Facebook from August 2018

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The issue in GetHuman-lilmanst's own words
Hey! I'm a having a problem accessing my account. I was able to reset my password through gmail but it then asked for a generator code for a phone number I had while living in India. I am now currently living in America and no longer have access to that number. I even sent a picture of my passport to prove my identity and I still haven't gotten any response. Its been almost a month since I've been locked out. It would be nice if you could help. My full name on my account is Steven Mark Poelman. *Thanks
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Customer service issue
Reported by GetHuman-lilmanst
Aug 13th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 102795 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-lilmanst started working on this issue
Aug 13th, 2018 4:19pm