I was postblocked on Friday for alerting my friends to someone attempting to rip off my...
GetHuman-gregormi's customer service issue with Facebook from August 2018
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The issue in GetHuman-gregormi's own words
I was postblocked on Friday for alerting my friends to someone attempting to rip off my charity appeal for my dog’s cancer therapy. The first one-day ban seriously annoyed me because I felt it was unfair, but the post was removed so I just accepted it and moved on. To log into Facebook this morning and discover a three day block for the exact same post is remarkable. How can I be punished twice for the same incident? When your statement mentions that “you may not be aware of the conditions and should read them”, to follow that up with a second ban for the already-deleted Facebook post seems callous. Particularly when I feel lowballing someone’s efforts to raise money for their dog’s chemotherapy is much more shameful. **I have Asperger’s syndrome. This can sometimes lead to outbursts or not processing emotional distress properly. However I don’t think criticising someone for effectively attempting to rip off a charitable cause is in any way bullying or harassment. For a community website that proclaims to be open and welcoming to people with disabilities to react to one issue with two subsequent, overbearing punishments seems incredible. I also think it is amazing that I had to search on Google to find an email address to contact Facebook support about. I would appreciate a response and to be honest I think it would be unfair not to have this second ban immediately overturned. I am using Facebook to raise awareness for my dog’s treatment. To lose three days of ability to share and update about her is not just punishing me, it’s punishing my dog and my family for no reason. **I anticipate a response, but I will follow up with more communication if it remains ignored. **Gregor Milligan.
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