I have been trying for over two years to get into my original Facebook account. I have...

GetHuman985690's customer service issue with Facebook from August 2018

5 views | 102754 similar | 0 following
Help with my Facebook issue
GetHuman985690's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman985690 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman985690 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman985690's own words
I have been trying for over two years to get into my original Facebook account. I have no access to the email address, the recovery email or the phone number. I had to create another account but want to get into my original one.. I can prove its me.. I think someone hacked my phone and changed every password to my social media apps, my emails, ect. *There is so many things on my original account that I got from my dad who has passed away and it would mean everything to me if you can please help me access my account again. *The email for the account is* *(P*****@***.com*Name of the Account is Andrea Lang*I tried to recover my emails but unfortunately they tell me that they can not help me.. I have heard that Facebook is really amazing about helping.. Please Email me back.* Thank You Andrea Lang

GetHuman985690 did not yet indicate what Facebook should do to make this right.

How GetHuman985690 fixed the problem

We are waiting for GetHuman985690 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman985690 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman985690
Aug 13th, 2018 - 2 years ago
Seen by 5 customers so far
Similar issue to 102754 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman985690 started working on this issue
Aug 13th, 2018 3:41pm
GetHuman985690 indicated the issue is not fixed yet.
Aug 13th, 2018 5:53pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies