I have been trying for over two years to get into my original Facebook account. I have...

GetHuman985690's customer service issue with Facebook from August 2018

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Help with my Facebook issue
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The issue in GetHuman985690's own words
I have been trying for over two years to get into my original Facebook account. I have no access to the email address, the recovery email or the phone number. I had to create another account but want to get into my original one.. I can prove its me.. I think someone hacked my phone and changed every password to my social media apps, my emails, ect. *There is so many things on my original account that I got from my dad who has passed away and it would mean everything to me if you can please help me access my account again. *The email for the account is* *(P*****@***.com*Name of the Account is Andrea Lang*I tried to recover my emails but unfortunately they tell me that they can not help me.. I have heard that Facebook is really amazing about helping.. Please Email me back.* Thank You Andrea Lang
GetHuman985690 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman985690
Aug 13th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 102754 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman985690 started working on this issue
Aug 13th, 2018 3:41pm
GetHuman985690 indicated the issue is not fixed yet.
Aug 13th, 2018 5:53pm