Hello,**We are Arkansas State University's Human Resources Department. We have tried to...

GetHuman985372's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman985372's own words
We are trying to continue use of our Facebook Page (A-State Jobs), so we can continue to update our current employees and any future employees of any job openings and happenings around campus. ... Hello,**We are Arkansas State University's Human Resources Department. We have tried to make a page to advertise when we have new job postings and other things that are happening around campus. **We have been deemed "inappropriate" several times with our name, and we are at a loss as to why. When someone from Facebook did finally contact us, they said it was because our page was set up as a Personal Page and not a Business Page, and reset us, so we could make the appropriate changes. **When we made the appropriate changes, we kept our name the same as A-State HR, and it worked for ** days. We were once again, deemed with an inappropriate name, and when we inquired about it, we received no response and changed it to A-State Jobs so we could still post our open positions. **That has worked since **********, but here we are again, with an inappropriate name today. **We do not want our page to tie to one individual, as we have several individuals within our office who need access to our page to make posts. **Our email that we are using is *****@***.com and we have about ** individuals who log into our Facebook Page. ***If someone could please guide us in the right direction, and let us know what we need to do, it would be greatly appreciated. **Thank you,**Arkansas State University Human Resources Staff
That we have several individuals (at least **) who need access to this Facebook Page. It would be inappropriate for us to link it to one individual because if they were to leave, or have an emergency, the other individuals would still need access.
We would like to have access to our Facebook Page again, as we are currently locked out and it will not let us back in until we change our name. **Each time we have done what is asked, it has been a temporary solution, we would like to have a permanent solution please. We have almost *** friends who are looking at our page on a daily basis and expecting us to post open positions and other happenings around campus.
We are a good customer because we promote our positions that are open for individuals to apply. **We do not post any inappropriate content, and we try to make it fun and light for our viewers.
We have tried to reach out to Facebook multiple times, and we have followed the guidelines that they gave us. When they reset our page, they asked us to go in and select the Business options, which we did. **We have also changed our name from A-State HR to A-State Jobs, and inquired why we couldn't keep our name of A-State HR and never heard back. We left the name alone at A-State Jobs since we were never told that that name was inappropriate, so we thought the issue was resolved. When we came in today, one of our coworkers tried to sign in, and it gave them the error message about the name.
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Facebook Business Page for Arkansas State University, Human Resourceds
Customer service issue
Reported by GetHuman985372
Aug 13th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 102666 others
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Timeline
GetHuman985372 started working on this issue
Aug 13th, 2018 2:43pm
GetHuman985372 shared this issue with others over email
Aug 13th, 2018 2:43pm
GetHuman985372 indicated the issue is not fixed yet.
Aug 13th, 2018 2:47pm
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Aug 13th, 2018 3:45pm
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Aug 13th, 2018 3:46pm
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Aug 13th, 2018 3:49pm
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Aug 13th, 2018 4:11pm
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Aug 13th, 2018 4:11pm
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Aug 13th, 2018 4:11pm
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Aug 13th, 2018 4:15pm
GetHuman985372 indicated the issue is not fixed yet.
Aug 13th, 2018 4:38pm