Hello FB,**A couple weeks ago you contacted me to say there appeared to be someone othe...

GetHuman-lfishla's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-lfishla's own words
Hello FB,**A couple weeks ago you contacted me to say there appeared to be someone other than me signing on to my Linda Fisher luray,va (*****@***.com) account. I may have been confused while trying to remedy it but somehow my primary email address was changed to one of my work emails (*****@***.com). Also I of course changed the password. I also had to send a scan of my passport*id to confirm I was the right owner. All this I did and you confirmed with me. **On Friday, I went to my page and was able to change my primary email successfully back to *****@***.com under the settings tab as you instructed, but then things became weird from there.***. Although I navigate to https:**www.facebook.com*lindafisher.lurayva (which is my account) and I can see my page and it indicates it is ALREADY logged in. There is no box for posting anything and I can't edit my page. Account appears 'locked'. (It is worth mentioning that I also looked at the 'currently logged on' under the settings' and there were over a dozen active logons from Moscow, Russia. I logged them off - probably bots. Although I saw no nefarious info on my page, it is probably being used as a stepping stone to other things.This is very, very worrisome.)***. I tried to log myself out of my page and log back in but no password works. Instead of an password error message I am repeatedly tossed over to the monolithic FB Business and Advertising home page. At least * times I have used the forgot password?' link to request a new password and followed the instructions for entering the code sent by FB.SMS but then it too is incorrect or tells me I just changed it ("You changed this ** minutes ago") or "can't use something so close to the previous". Then just randomly I seem to be thown over to https:**www.facebook.com*business* with no explanation and totally irrelevant. It won't let me out of that page!!! Completely weird and happening repeatedly. **I've emptied my Firefox browser cache and turned off auto-login for other devices. **I also am the admin for five other FB pages for my Tibetan Buddhist international organization and am now unable to login and work on those pages. For one site I am the only admin so I have no one else to check for me or re-add me. I worry that any hacking into my personal page will result in problems for those pages.**I don't have confidence that deleting this page and starting over would work -- and there are the accounts for which I am admin. I cannot risk losing them.**Could you PLEASE help me straighten this out. It's a real nightmare. **Thank you so much,**Linda Fisher**Linda
GetHuman-lfishla did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-lfishla fixed the problem
Deactivating*deleting the hacked page and starting fresh with a new page. FB is no help at all inresolving anything and their support pages as listed in google results are hopelessly out of date.
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Customer service issue
Reported by GetHuman-lfishla
Aug 13th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
GetHuman-lfishla shared how to fix
Seen by 5 customers so far
Similar issue to 102569 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-lfishla started working on this issue
Aug 13th, 2018 1:02pm
GetHuman-lfishla indicated the issue is not fixed yet.
Aug 13th, 2018 2:19pm
GetHuman-lfishla confirmed the issue is fixed. Hooray!
Aug 17th, 2018 3:25pm