I cannot log in to my facebook account. the email address I am using is not my main ema...

GetHuman-paulquin's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman-paulquin's own words
I cannot log in to my facebook account. the email address I am using is not my main email address. when I go to reset password the * options I have is my old new Zealand phone number and my Hotmail account which I don't use.**then I was asked a security question which I cannot remember my answer!! all bit of a mess. I don't want to set up a new account as I have this account ** years almost! any help needed.**thanks,**Paul
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Customer service issue
Reported by GetHuman-paulquin
Aug 13th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 102511 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-paulquin started working on this issue
Aug 13th, 2018 11:25am
GetHuman-paulquin indicated the issue is not fixed yet.
Aug 13th, 2018 12:27pm