GetHuman-stinkyso's customer service issue with Facebook from August 2018
Help with my Facebook issue
GetHuman-stinkyso's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-stinkyso will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-stinkyso can let us know if they help or not.
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The issue in GetHuman-stinkyso's own words
My wife is trying to log in ... hi, my wife can't log in to her facebook account. she tried her * trusted contact thing, but when she is prompted to enter a new password, the page goes blank and an error message appears. "sorry, something went wrong" then has to start all over again. *p.s. her email address is this really old domain called live.jp and it has been disabled years ago. *please help her log in. we have missed weddings because of this.
That the trusted contact functionality doesn’t work
A chance to change her password
I’ve been using Facebook for like a decade and so has my wife
We have tried everything else but nothing has worked. She is locked out
I have an issue with Facebook too
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