G'day* The problem i am having is i am a mobile mechanic but for some reason i...
GetHuman983953's customer service issue with Facebook from August 2018
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The issue in GetHuman983953's own words
G'day* The problem i am having is i am a mobile mechanic but for some reason i am showing up in facebook searches and it is showing my residential address which i don't make public. I do not know how this information was provided as it was not by me.**It would be appreciated if this can be removed straight away and if possible to let me know how it was put there. The business name is Wizard Motorcycles and i am in Brisbane Australia**Regards*Mick****On ********** *:** PM, Facebook wrote:* Hi,**** Thanks for your question about how you can manage or delete information about yourself. Please read the section of our Data Policy below to learn more:**** We provide you with the ability to access, rectify, port and erase your data. Learn more in the Facebook Settings and Instagram Privacy and Security Settings.**** We store data until it is no longer necessary to provide our services and Facebook Products, or until your account is deleted, whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. For example, when you search for something on Facebook, you can access and delete that query from within your search history at any time, but the log of that search is deleted after * months. If you submit a copy of your government-issued ID for account verification purposes, we delete that copy ** days after submission. Learn more about deletion of content you have shared (https:**www.facebook.com*help****************) and cookie data obtained through social plugins (https:**www.facebook.com*help****************).**** When you delete your account, we delete things you have posted, such as your photos and status updates, and you won't be able to recover that information later. Information that others have shared about you isn't part of your account and won't be deleted. If you don't want to delete your account but want to temporarily stop using the Products, you can deactivate your account instead. To delete your account at any time, please visit the Facebook Settings or Instagram Settings.**** If you have another question or concern, please visit Privacy Basics (https:**www.facebook.com*about*basics) or our Help Center (https:**www.facebook.com*help) for additional information.**** If you have more questions about our Data Policy (https:**www.facebook.com*policy.php), please reply to this email.** **** Thanks,**** The Facebook Team****
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