I have a facebook account that I access from an old phone. I don't use a password to ge...

GetHuman983595's customer service issue with Facebook from August 2018

2 views
 | 
102132 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman983595's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman983595's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman983595 will want to follow the link below to head to their help center. We will check on GetHuman983595 later to make sure it's all set or try to help escalate.
The issue in GetHuman983595's own words
I have a facebook account that I access from an old phone. I don't use a password to get into it as I saved it in the phone. I now have a new phone and can't set up facebook on it without the password of which I have forgotten. I've done a password reset but the reset has gone to an old email address that I cannot open anymore. How can I get into my acct as I don't want to lose all my check ins etc by opening a new one?
GetHuman983595 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman983595 fixed the problem
We are waiting for GetHuman983595 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman983595 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman983595
Aug 12th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 102132 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman983595 started working on this issue
Aug 12th, 2018 11:22pm