My name is Ivy Stiles, I am the lead singer for a band called **autsixx, and have had a...

GetHuman-stilesiv's customer service issue with Facebook from August 2018

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The issue in GetHuman-stilesiv's own words
My name is Ivy Stiles, I am the lead singer for a band called **autsixx, and have had a page for my band through Facebook for over * years, me and my dad mike heavner have always ran the acct together. Yesterday my dad received a message regarding our band page and informed us that if we couldn’t prove that we used the name **autsixx on a daily basis as our personal name that we would have to rename it or it would be deleted. My dad responded and explained that yes we use the **autsixx name on a silly basis and have always used that name for the page for years. He never got a response so assumed everything had been taken care of. Come to find out, our band page has been completely deleted and removed from Facebook. We have years of memories, photos, fans and music on that page, we still currently use the page for our music and updates and to stay in touch with fans and friends. We recently learned our guitarist has stage * kidney cancer and had started gathering all photos from the page to create an album to give to him, we also would be keeping everyone on our page updated on his condition. We have never broken a rule, never had any issues or concerns from anybody at Facebook before this about our band name, page, content or anything, there was no reason for our page to be deleted, and we are very very upset at the loss of that page and all that it meant and all the memories it holds. We want our page reinstated, and I would like to have someone to contact me on this matter ASAP to discuss this and get this resolved. Please call me anytime, again my name is ivy stiles and my phone number is ***-***-*****You can also email me at *****@***.com*I look forward to a response.*Thanks,*Ivy Stiles
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Facebook

Customer service issue
Reported by GetHuman-stilesiv
Aug 12th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 13 customers so far
Similar issue to 102079 others
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Items needed
Email on Account
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Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-stilesiv started working on this issue
Aug 12th, 2018 9:41pm
GetHuman-stilesiv indicated the issue is not fixed yet.
Aug 12th, 2018 10:52pm
GetHuman-stilesiv indicated the issue is not fixed yet.
Aug 12th, 2018 10:53pm
GetHuman-stilesiv indicated the issue is not fixed yet.
Aug 12th, 2018 11:57pm
GetHuman-stilesiv indicated the issue is not fixed yet.
Aug 12th, 2018 11:59pm
GetHuman-stilesiv indicated the issue is not fixed yet.
Aug 13th, 2018 5:24pm
GetHuman-stilesiv indicated the issue is not fixed yet.
Aug 13th, 2018 7:21pm
GetHuman-stilesiv indicated the issue is not fixed yet.
Aug 13th, 2018 11:48pm
GetHuman-stilesiv indicated the issue is not fixed yet.
Aug 14th, 2018 12:10am
GetHuman-stilesiv indicated the issue is not fixed yet.
Aug 16th, 2018 12:33am