My name is Ivy Stiles, I am the lead singer for a band called **autsixx, and have had a...
GetHuman-stilesiv's customer service issue with Facebook from August 2018
Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-stilesiv's own words
My name is Ivy Stiles, I am the lead singer for a band called **autsixx, and have had a page for my band through Facebook for over * years, me and my dad mike heavner have always ran the acct together. Yesterday my dad received a message regarding our band page and informed us that if we couldn’t prove that we used the name **autsixx on a daily basis as our personal name that we would have to rename it or it would be deleted. My dad responded and explained that yes we use the **autsixx name on a silly basis and have always used that name for the page for years. He never got a response so assumed everything had been taken care of. Come to find out, our band page has been completely deleted and removed from Facebook. We have years of memories, photos, fans and music on that page, we still currently use the page for our music and updates and to stay in touch with fans and friends. We recently learned our guitarist has stage * kidney cancer and had started gathering all photos from the page to create an album to give to him, we also would be keeping everyone on our page updated on his condition. We have never broken a rule, never had any issues or concerns from anybody at Facebook before this about our band name, page, content or anything, there was no reason for our page to be deleted, and we are very very upset at the loss of that page and all that it meant and all the memories it holds. We want our page reinstated, and I would like to have someone to contact me on this matter ASAP to discuss this and get this resolved. Please call me anytime, again my name is ivy stiles and my phone number is ***-***-*****You can also email me at *****@***.com*I look forward to a response.*Thanks,*Ivy Stiles
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