Hi, **A few years ago I made a secondary account which I no longer use ("Freya Carolyn...
GetHuman-freyacmc's customer service issue with Facebook from August 2018
Help with my Facebook issue
First: share to improve GetHuman-freyacmc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-freyacmc's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-freyacmc will want to follow the link below to head to their help center. We will check on GetHuman-freyacmc later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-freyacmc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-freyacmc's own words
Hi, **A few years ago I made a secondary account which I no longer use ("Freya Carolyn McMurray"). I noticed recently that it's showing up on internet searches of my name ("Freya McMurray") even though it's been inactive for at least *, if not more, years.**I cannot access the account because I no longer have the email address or password attached to it, is there any way I can get the account hidden from searches or deactivated? Surely because it's been lying dormant for so long it's proof it isn't being used? I can try verifying things on there, but the fact we have the same name, attended the same school and lived in the same place is proof that we are one in the same?
GetHuman-freyacmc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-freyacmc fixed the problem
We are waiting for GetHuman-freyacmc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.