Hi, **A few years ago I made a secondary account which I no longer use ("Freya Carolyn...

GetHuman-freyacmc's customer service issue with Facebook from August 2018

1 view
101818 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-freyacmc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-freyacmc's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-freyacmc will want to follow the link below to head to their help center. We will check on GetHuman-freyacmc later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-freyacmc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-freyacmc's own words
Hi, **A few years ago I made a secondary account which I no longer use ("Freya Carolyn McMurray"). I noticed recently that it's showing up on internet searches of my name ("Freya McMurray") even though it's been inactive for at least *, if not more, years.**I cannot access the account because I no longer have the email address or password attached to it, is there any way I can get the account hidden from searches or deactivated? Surely because it's been lying dormant for so long it's proof it isn't being used? I can try verifying things on there, but the fact we have the same name, attended the same school and lived in the same place is proof that we are one in the same?
GetHuman-freyacmc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-freyacmc fixed the problem
We are waiting for GetHuman-freyacmc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-freyacmc fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-freyacmc
Aug 12th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 101818 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-freyacmc started working on this issue
Aug 12th, 2018 4:41pm